Race COVID-19 Notice

March 17, 2020

Dear Valued Race Customer,

The Health and Safety of our employees and customers remains our top priority here at Race.  We continue to closely monitor the State and Federal updates and have our staff in direct communication with the CPUC and State CIO offices.   Our State is adapting and changing on a daily basis to stay ahead of the virus.  Your Race Team is evaluating these guidelines and protocols and adjusting company policies to adapt to these new conditions.

Race understands that now more than ever that our customers need to stay connected.  We are taking steps to assure all our customers can stay in touch with work, school and news.   Our staff will continue to work our normal business hours and our Network Operation Center (NOC) will continue to operate 24/7 to ensure the reliability and performance of our network.

Safety for our Technicians during site visits

  • We are continually educating staff on best hygiene and social distancing practices and are cleaning our equipment and vehicles on a regular basis.
  • When our installation or service work can be performed on the outside of the business or home, we will complete the work without customer contact.

How can our customers help?

  • If you or a member of your household or business are experiencing flu-like symptoms and have a scheduled appointment, please call our service center at 877 722 3833 to reschedule the appointment.

Public locations closed

  • Race has closed all public offices that have customer contact.
    • When returning equipment please mail to:
    • 1170 E. Tehachapi Blvd. Suite C Tehachapi, CA  93561

Service Calls

  • At this time Race is scheduling service calls for interruption of data or phone services as priority calls.
  • To limit the number of calls to our call center, Race customers can email support@race.com or chat with a support tech at race.com by clicking the icon on the lower right-hand side.

Race has designed and built our fiber networks to be able to sustain maximum capacity.  With our NOC working 24/7 we will continue to monitor the network to maintain peak performance.

For our Race Enterprise customers, we continue to provide you the support you need.   If you are experiencing demands on your networks by your new remote workforce, please contact our support team to evaluate your connection.

Race will continue to send updates as conditions change.

Thank you,

The Race Team

New Year, New You: Connecting to a Healthier Lifestyle

It’s no secret that gyms see a spike in sign-ups every January… or that all those new members typically abandon their health goals by February. If you’ve tried and failed to keep resolutions before, you may even wonder if it’s worth trying to live a healthier lifestyle in 2020. But you can do this! To make it a little bit easier, we’ve rounded up seven apps and tools that will keep you motivated and on track. Read on to discover everything you need to make this year your healthiest year yet.

#1: Echelon Smart Connect Bike

Much like the popular Peloton Bike (but with options at half the price), Echelon’s smart exercise bike streams live classes and on-demand workouts to keep you in the saddle and on the move. Already have an exercise bike? Just download the app to get the “smart” ride experience and enjoy studio fitness classes from the privacy of your own home.

#2: Mirror

This sleek, dual-purpose fitness tool is everything you need for revamping your fitness this year! The Mirror is both a mirror and a screen for streaming, so you can watch your NYC studio instructor and yourself at the same time. Choose between dance cardio, yoga, boxing, or many other active options, then jump into a live class or pick one on demand. When turned off, Mirror acts as a regular mirror with a modern design that blends seamlessly into your home decor.

#3: Aaptiv

Whether you want to work out at home, in the gym, or in the great outdoors, Aaptiv makes it easy to get a personal trainer’s guidance every step of the way. Simply check your workout suggestions for the day, then tap to stream guided audio workouts for running, strength training, yoga, and more. Each workout is paired with a playlist, so you can move to the beat as you crush your goals. Plus team challenges, an in-app “team” feed, and a feature that measures your workout streak provide all the motivation you need to get active with Aaptiv every day this year!

#4: MyFitnessPal

As you get fit in 2020, exercise is only half the battle. That’s why MyFitnessPal is here to help you form healthier eating habits, too. This app allows you to set goals, track your food intake, and monitor your progress over time. There is also an in-app community which offers all the encouragement you need to remember you’re not in this alone. You’ve got this!

#5: Sleep++

As you tackle new, healthy habits, don’t forget to give your body the rest it needs to recover each day! For Apple users, the Sleep++ app helps you uncover your sleep patterns by tracking how long (and how well) you sleep. Check the easy-to-read data analytics and make adjustments over time to ensure you’re getting the shut-eye you need to stay on track and healthy in the new year.

#6: Sensoria Smart Socks

If you want to maintain a long-term running plan, you have to avoid injury. And if you want to avoid injury, you have to make sure you’re running correctly and safely. Fortunately, these smart socks provide real-time feedback on your running form! Outfitted with tiny textile sensors under each foot, the conductive fibers act as a circuit board that gathers information with each movement. The app provides audio and video cues throughout your run so you can make little tweaks to ensure every workout is smart and safe.

#7: Shopwell

Does finding healthy options in the grocery store leave you confused and overwhelmed? Shopwell has your back. Start by creating a food profile to set goals, note allergies and health concerns, and even record your likes and dislikes. This handy app will make recommendations for healthy foods to grab on your next grocery run. You can even scan labels to find out instantly whether that snack you discover in aisle 3 is a good choice to keep you on track.

Are you ready to get fit and healthy in 2020? Call Race today to make sure your internet can power the apps and tools you need to achieve your goals!


How to Share Memories Online (While Still Keeping Your Kids Safe)

From birthdays and milestones to silly selfies on an ordinary Tuesday, parents have tons of opportunities to share aww-worthy moments online. But does sharing photos with family and friends on the internet put your family’s security at risk? It doesn’t have to!

Check out these tips for sharing those special moments with your loved ones while still keeping your kids safe.

Use the security features

Popular social networks Facebook and Instagram allow users to hide their photos and posts from anyone not on their friends list. As you’re using these platforms to share memories with loved ones near and far, use the security settings to control who sees them — and comb through your friends list to make sure you actually know everyone in your digital circle. Still not sure about hitting that post button? Check out the group messaging features on either platform to share your photos and videos with just a few close loved ones.

Share privately with smaller groups

Did you know there are entire social networking platforms built with your privacy in mind? Apps like Cluster and 23Snaps make it easy to share your photos with a tight and controlled group of people — so Aunt May gets the video of baby’s first steps, but that Facebook friend you haven’t talked to since 7th grade does not. Added bonus: Both of these apps also make it easy to get pictures off your phone and into your hands with the option to create and print simple family albums!

Skip the geotags

It may seem obvious to say you shouldn’t share too much of your child’s identifying info online, but the geotagging features on some social media sites make it easy to do just that without a second thought. For example, geotagging photos from your child’s birthday party can immediately reveal your child’s name, birthdate and location to the general public. If you do decide to share photos publicly, consider skipping the geotags to keep your child safe from those who could otherwise use that identifying information to open unwanted accounts in their name.

Think long-term

It’s tempting to share all the memorable moments you get to enjoy with your little one, even if it’s just to have a record for your own sake down the road! But if you’re posting publicly, consider whether your kids would want those posts popping up when they’re starting to date, apply to colleges or search for jobs. Share happy family memories online, but try to keep private those shots and stories that seem innocent enough now but could be embarrassing down the road — like bathtime, potty training developments or temper tantrums.

Talk with your kids

Yes, using social media and the internet safely requires some wisdom and intentionality, but that doesn’t mean you have to skip out on them all together. After all, your child will soon be using these same platforms on their own. And that’s a good thing! The internet is full of amazing tools for sharing photos, connecting with loved ones and much, much more. Prepare your child to use the best of the internet safely by modeling good practices and inviting them into the conversation now. Ask your kids what they’d like you to share (or not) before posting and discuss how you’re taking steps to protect them as you share those happy memories with loved ones near and far.

With smart practices and a secure connection, the internet can be a great tool for connecting with loved ones. Contact Race today to make sure you have the strong, secure, and reliable internet you need to share special memories with those who matter most.

“Smart” Seniors: The Best Wearable Tech for Baby Boomers

Millennials and Gen Z may be known for their mastery of technology, but they aren’t the only generations using modern tools to manage their daily lives. With so many advances in wearable technology, more resources exist now than ever before to help baby boomers live a healthy lifestyle and maintain their independence.

Here are five of the best wearable tech devices on the market for today’s older adults.

#1: Livio AI Hearing Aids

First things first: The Livio AI Hearing Aids are an extremely effective product. You can stream your phone, TV, or music straight to the hearing aids, adjust settings easily in the companion app and even use geotags to save your preferred settings for frequent locations. But the impressive functionality doesn’t stop there.

These hearing aids are the first to use artificial intelligence to monitor body and brain health and deliver a daily overall wellness score. Plus, built-in technology can detect a fall and immediately alert emergency contacts, giving you and your loved ones more peace of mind.

#2: Samsung Gear S3

The Samsung Gear S3 may look like a classic, timeless watch, but the smart features make it perfect for today’s baby boomers. For example, with convenient built-in speakers, you can easily make or take calls straight from your watch, even if your phone is in another room.

Added bonus: If you fall or find yourself in an emergency situation, you can easily send SOS messages to assigned contacts, who will immediately receive information about your location as well.

#3: Apple Watch Series 5

The latest Apple Watch is full of bells and whistles to keep users of all ages healthy. An ECG app can help you (and your doctors) know if your heart rhythm is high, low or irregular. Noise sensors notify you when surroundings are loud enough to damage your hearing.

Calendar functionality and daily alerts can remind you to take your medication and attend your doctors’ appointments. And, again, a fall detection feature easily notifies emergency services and loved ones in the case of an accident.

#4: Dexcom G6

For those living with Diabetes Type 1 or Type 2, the Dexcom G6 makes it easier than ever to monitor your glucose and share data with the people in your corner. The continuous glucose monitoring system updates your phone app with your latest glucose numbers every five minutes.

Share your info with up to 10 people, who can access your data and trends from their own phones. Plus, check out easy-to-read graphs, trends and statistics based on your health data, then email it directly to your doctors to keep them informed.

#5: Freedom Guardian

No smartphone? No problem. This medical alert watch is a standalone device designed specifically for older adults (think simple interface and large touch-screen icons). Helpful features include weather forecasts, reminders and alerts and text-to-speech messaging. Plus, you can simply press and hold the side button for three seconds to request emergency assistance.

Friends, family and caregivers love it as well. With the companion mobile app, they can easily add important daily tasks in your calendar, track your location, message you and know right away if you’ve requested emergency assistance.

Each of these wearable tech devices makes life easier for baby boomers — just like high-speed internet from Race! Contact us today to make sure you have the high-speed internet you need to make the most of today’s technology.

The Hottest “Connected” Gifts for Kids This Christmas

With so many cool gadgets on the market for today’s kids, how do you narrow down the options as you do your Christmas shopping? This guide should help! Read on to discover some of this year’s best “connected” gifts for kids of all ages.

LeapPad Academy Tablet (Ages 3-8)

The preschooler in your life will be entertained and school-ready with a little help from this kid-friendly tablet. It comes preloaded with more than 20 educator-approved apps and the ability to access additional games, apps, videos and websites. (You even get a three-month free trial for LeapFrog Academy’s progressive, interactive learning program!) Plus, the tough bumper and shatter-safe screen are built with active little ones in mind, so parents can relax as their kids watch, play and learn.

Amazon Kindle Fire HD 10 Kids Edition (Ages 3+)

You probably already know that adults love the Kindle Fire, but did you know Amazon makes a great kid-friendly version, too? The 10.1-inch screen and vibrant HD display make it easy for kids to enjoy games, books, digital comics, videos, photos, and more. Connect it to Wi-Fi to stream or download content that can be enjoyed at home or on the go. And with up to 12 hours of battery life, this is the gift that keeps on giving during long road trips or boring layovers! Finally, parents can keep kids safe, create screen time limits, set educational goals and filter content with the easy-to-use parental controls — making it the ultimate all-around connected gift!

VTech KidiBuzz G2 Smart Device (Ages 4+)

Meet the smart device that has everything a kid — or parent — could ever want in kids’ tech. Designed to look like an adult’s smartphone, this device allows kids to send voice and text messages over Wi-Fi to parent-approved contacts, take pictures and videos, play music, access LeapFrog Academy learning games and much more. It’s the perfect device for a kid ready to explore more of the internet but in a safe, protected environment.

Anki Cozmo Robot (Ages 8+)

Skip the should-we-get-a-dog-for-Christmas conversation and invest in this real-life robot as your low-maintenance family “pet” instead. The Cozmo Robot learns your face and name, plays games and even develops its own personality. Kids can even learn coding and robotics in the accompanying app to make their smart friend sneeze, sing a song, dance, and more!

Polaroid Mint Instant Digital Pocket Printer (Ages 12+)

Are the teens in your life always snapping pictures everywhere they go? Gift them this wireless mobile printer, and they can easily print their favorite shots straight from their smartphone! Photos print in under a minute on smudge-proof, Zero Ink Paper with a peelable, adhesive backing for extra fun. At only 5.7 ounces, this pocket printer is a little gift sure to offer big fun to any budding photographer.

Sphero Specdrums Rings (Ages 12 and up)

Inspire your teen to explore music production and creative playing with Specdrums, a set of rings that turns the world around them into an interactive drum set. Connect the rings to the Specdrums MIX app and drum on books, countertops, clothing or the included playing pad. Every color they tap on will produce a unique sound! Teens can play alone or with a friend and produce one-of-a-kind songs with loops, beats and more.

Will your kids be enjoying the latest tech toys this Christmas? Call Race today to make sure your internet can power them all for uninterrupted play on Christmas day and beyond!