“Gigafy Phelan” is underway – here’s what to expect!

As Race works to gigafy the communities of Phelan, Pinon Hills, and Oak Hills, the company has begun to revamp existing processes. Starting with the release of Mint zone, homeowners who placed their order with Race immediately received their final in-home installation date. The installation date given was 90 days out from the time the order was placed to ensure that the line extension (aka “drop”) from the street to the home was complete. This timeframe also allowed for the completion of service testing.

As of September 13th, homeowners who have had their drop completed in Mint received a call moving their final installation date by almost 30 days. This process has worked extremely well and Race intends to continue following this model. Our company does NOT believe in overpromising and underdelivering. We want to set realistic expectations with our customers so that they can be pleasantly surprised should their installation date be moved up.

With a new release (“Gold” zone on 9/20) right around the corner, we want to make the process easy to understand and we want those ordering to be aware of what to expect in the coming weeks.

Bringing our services to a community is a resource-intensive project that requires careful research and planning. We hope that most residents have filled out an inquiry form by now (if not, be sure to do so). Residents who have submitted an inquiry will receive an e-mail from Race 24-48 hours before the order form is released for their address and zone. This e-mail will contain a step-by-step to placing an order and will give residents in the area a reminder that the order form will soon be released.

Once a zone is released, residents in that zone can go to our website to place their order. Residents can also call 877-722-3833, but be aware that hold times can be longer around a release date due to a much higher volume of calls than normal.

For order instructions, be sure to visit this blog post – it has a visual guide and thoroughly explains the order process.

Once your order is placed, a sales team member will give you a call to explain the next steps and schedule your installation. Don’t be alarmed if the appointment is scheduled 90-120 days out. This is just to ensure that our contractors have enough time to complete the line extension (drop) to your home.

Here is a quick breakdown of what happens once your order is placed.

  1. Your order is processed:
    Once you’ve placed your order either online or over the phone, the order will be sent to our in-house Customer Service team. Within 24-48 business hours, you should receive a welcome call that will review your order, confirm your selected services and schedule your in-home installation.

Speaking of next steps…

Let’s discuss – Aerial vs. Underground:
For many of our zones, we know beforehand whether your property is an aerial or underground drop (this is why we ask for your address at the start of every form and call). This is all determined in our engineering and construction phase. Now it’s important to know the difference between these two terms. They will dictate how your services will be installed.

  1. Aerial DropsThere are a number of ways an aerial drop can be completed. The most common way we install our aerial drops is a Race technician will install a line from a telephone pole to the side of your home and connect the fiber optic cord along the existing utility line to your home. Aerial drops are usually done within 7-10 business days after your order is placed, but in newly released zones it can take up to 4 weeks. Once the drop is completed, our scheduling team is notified by our contractors. Please allow 2 business days for the drop to be marked as complete as testing must be done to ensure the drop was successful.
  2. Underground Drops: If your home has been deemed an underground drop or you have chosen to be underground, make sure your conduit has been approved by a field engineer. If you do not have conduit, that’s fine too! Our contractors will dig a trench and place a conduit for you – the only downside is this may take a little longer than an aerial drop.

I’ve gotten my fiber lines dropped, what should I expect next?:
You’re almost there! Welcome to the final step of your Race installation process! If your drop and testing have been completed, we will do our utmost to move your installation date up so you don’t have to wait.

A Race technician will be present for this step, we like to refer to this as the “Day Of” or “In-Home” Installation.

For the day of install, it’s really helpful if you know where exactly you want your equipment to permanently be. Remember, once the technician installs the equipment, you cannot move it again.

The first piece of equipment the technician will install will be the Optical Network Terminal (ONT), which is a piece of equipment that takes the fiber optic cable and converts it into an Ethernet connection. After the ONT has been installed, the technician will install any other equipment you may have ordered such as a DVR or set-top box. Once all your equipment is in place, it’s time to run a speed test to make sure your Race services are up to par. Once that is done, the technician will show you how to access your network and provide you with your login information.

Congratulations! You are officially connected to your new Race services. Now it’s time for you to upload, download, surf and stream at never before seen speeds. If at any point in time you have any questions about your products or any of our services, feel free to visit our website at race.com or give us a call at 877-722-3833.

Thank you for choosing Race!

Help the “little” guys out and have your voice heard with the FCC!

BE HEARD AND HELP SAVE TELECOM COMPETITION!

Many of you know that competitive internet access and telecom service is worth saving. Without competitive access, many consumers across the nation would be left at the mercy of the larger, incumbent providers.

A recent petition submitted to the FCC by the US Telecom Association, representing AT&T and other incumbents threatens other competitive carriers. We need you to speak out to save competition today!

The details: The 1996 Telecommunications Act allows competitive carriers like Race Communications and Sonic to rent bare copper lines from incumbent carriers, and to use spare fiber between cities. These critical “unbundled network elements” (UNEs) enable competitive carriers such as Race Communications and Sonic. Sonic uses UNEs to deploy equipment and provide their Fusion and FlexLink services, and to backhaul their gigabit fiber service. UNE copper services enables fiber deployment by allowing companies to aggregate demand and serve members while they deploy fiber.

The bottom line: If the petition passes, it will eliminate the right of independent carriers to serve customers on copper lines, and to use fiber to connect our networks around the state. This would impair the ability of providers like Sonic to deploy new gigabit fiber service. It is critical that we stand together to fight for competitive telecommunications, and we hope that you will join us and Sonic.

Visit savecompetition.com now and leave a public comment letting the FCC know you oppose the USTelecom petition. Together, we can make sure the FCC knows that approving the USTelecom petition is a huge step backwards for competition and for consumers.

Thank you for your support!

The battle for better connectivity in Rural California

Over the last decade, California’s urban centers have become technology hubs, cities where free Wi-Fi and fiber-optic lines are ubiquitous. But in low-income neighborhoods, across the state’s inland regions, and in rural communities — often home to large migrant populations — families struggle to connect at all.

Some elected officials see that reality as proof that a digital divide is leaving many people behind. And they’ve set out to remedy it.

In 2007, the state established the California Advanced Services Fund to offer companies incentive to help bridge the gap. The program has allowed broadband providers to apply for nearly $300 million in grants to bring fiber optic, copper, and other cable lines to some of the poorest and hardest-to-reach regions in the state.

The goal was to connect 98% of the 12.9 million homes across California, one that as of 2016 was within a few percentage points of being fulfilled. But while nearly 12.3 million homes in urban areas had some form of wireline broadband service by that year, less than half of roughly 680,900 households in rural areas had been connected.

This month, the reboot of the CASF program, which began in 2017, continues, with a new round of comments and suggestions landing at the California Public Utilities Commission. While incumbent and independent providers such as Race attempt to navigate the new bill, many California residents continue to pay too much for poor internet service. Many of the issues boil down to incumbent providers not fulfilling their end of the deal.

For example, when the CPUC allowed Frontier Communications to buy Verizon’s wireline systems in California, it imposed a long list of conditions, including commitments made as part of settlements reached with organizations that objected to the deal. Some of those obligations required Frontier to upgrade broadband service to more than 800,000 homes. In a recent complaint filed with the CPUC, the California Emerging Technology Fund claimed that Frontier “does not intend to honor” its commitments, including, among other things, the upgrade schedule it offered in 2016.

In addition, Frontier Communications failed to meet California phone service repair standards in 2017. It’s supposed to restore service within a certain amount of time 90% of the time in any given month, in every one of its Californian service territories. According to two draft resolutions currently with the CPUC, two of Frontier’s three subsidiaries missed the mark every single month.

Race Communications is dedicated to providing reliable, high-speed internet and advanced communications at an affordable price. Working in partnership with the California Public Utilities Commission and a number of non-profit community advocacy groups, Race focuses much of its efforts towards building out fiber networks and offering gigabit internet service to communities throughout California. As the battle continues for better connectivity, Race will continue to work towards its goal and mission to provide the best in Internet technology and customer service.

sources:
latimes.com/politics/la-pol-ca-digital-divide-rural-communities-20180118-htmlstory.html
https://www.tellusventure.com/blog/page/3/

Introducing… Race BasicTV

Race Communications is happy to announce the release of a NEW product – A basic TV package that will be available in all of our markets. Many of our customers have asked for an alternative when it comes to our television offering, and our company has been working to come up with a solution.  Without further ado, let us present our newest product offering: The Race Basic TV package.

What is it?
The Race Basic TV package is a simple television offering that has local and off-air channels. The line up will vary by market based on which local channels are available. The package consists of 20+ channels including ABC, Fox, CW and more.

How much will it cost?
The package will be $28/month plus $7 for the required standard set-top box. This brings the price to $35/month. You’re welcomed to upgrade to a DVR if you need to be able to record your favorite shows.

Who is this package for?
This package is a great addition to customers who stream the majority of their entertainment but miss local news and weather programs. It also perfect for those who don’t watch a lot of television and just need a few channels!

Be sure to check out our sample line up here

AT&T and Frontier – feeling the burn from declining customers?

Despite being the only service provider in many parts of the country, Frontier’s stock dropped a whopping 62% in 2017 – and 2018 isn’t looking much better for the company. In fact, earlier this year, Bloomberg reported that Frontier was considering a sale of landline assets in California, Florida and Texas that the company acquired from Verizon. A Frontier sale of the Verizon lines would appear to be a rather desperate act aimed at improving the company’s capital structure.

However, it seems that Frontier isn’t the only telecom in trouble. AT&T’s stock has dropped to lows not seen in about six years, and shares are down roughly 12 percent since the session before its last quarterly announcement. The stock has fallen about 19 percent for the year. This may be why AT&T eliminated their SSR position earlier this week, potentially leaving over 4,200 without a job. This and other job cuts come after the telecom giant received a significant boost from the GOP’s tax law. This has put the company in the spotlight with the labor group, The Communications Workers of America (CWA).

The group estimates that AT&T has cut 7,000 jobs since the tax bill went into effect this year. They accuse the company of using its tax savings to enrich its shareholders and executives rather than investing in workers.

So what’s the deal? Why are these two companies struggling amidst tax cuts and government grants? It is clear that cord cutting has slowly been draining customers from the cable industry in recent years. The numbers have been growing each year, going from 105,000 pay television customers lost in 2013 to nearly 1.5 million in 1017.

This has affected AT&T and Frontier in different ways. AT&T owns both DirecTV and its own U-Verse service. It lost 554,000 DirecTV satellite customers in 2017 and dropped 624,000 U-Verse subscribers. But AT&T also gained 114,000 broadband subscribers, which helped further offset its cable losses.

Frontier did not fare as well. The company lost 184,000 cable customers in 2017. Even worse, it did not post any gains in broadband and dropped 330,0000 subscribers.
This raises an interesting question: What happens if Frontier can’t afford to keep its antiquated network up and running and what does that mean for California consumers?

The company has offered no indications that it’s eyeing cutbacks to network investment or service. Even so, “California consumers should be very concerned,” said Christine Mailloux, an attorney with the Utility Reform Network, an advocacy group.

“All wireline companies are losing customers,” she said. “But they still have obligations that have to be met.”

The Federal Communications Commission requires that any phone company “planning to discontinue or reduce domestic wireline service” must notify customers in advance and continue providing service for up to 60 days after making its intentions clear to authorities.

At the state level, the California Public Utilities Commission defines Frontier as a “carrier of last resort.” That means the company must meet a variety of obligations as a provider of basic phone services, such as reliable voice connections and free 911 access.

Frontier and AT&T are California’s two largest carriers of last resort. About 14 other smaller companies hold the designation in various communities statewide.

Constance Gordon, a spokeswoman for the state PUC, said a carrier of last resort would have to apply to the commission for any financial assistance, such as charging customers higher rates.”And if the carrier were closing down completely, it would need to have a migration plan to ensure that customers have service throughout the exit process,” she said.

That would mean making sure customers find a home either with another wireline phone service provider or with a cable or wireless company.

According to AT&T, the number of California households with landlines has declined by 85% since 1999. But carriers of last resort are nevertheless required to maintain full capacity for their phone networks as if every home still used copper phone lines. This will change as wireline demand disappears. In the meantime, thousands of seniors and low-income people depend on landlines for their communications needs, and they can’t simply be abandoned.

State officials and telecoms will have to oversee a smooth transition from 20th to 21st-century technology. Perhaps AT&T has the size and clout to survive this challenge.

As for Frontier, that remains to be seen.

sources:
https://www.telecompetitor.com/rumored-frontier-sale-of-verizon-lines-a-desperate-act/
http://thehill.com/policy/technology/399214-labor-group-targets-att-gop-candidates-over-post-tax-bill-job-losses
https://www.fool.com/investing/2018/04/24/better-buy-frontier-communications-corporation-vs.aspx
http://www.latimes.com/business/lazarus/la-fi-lazarus-frontier-verizon-landlines-20170718-story.html