Bills, bills, bills – what should you know?

When you place an order with Race, we do our best to explain our billing system and process, but we know sometimes you’re just excited to finally be placing an order which is why we have created this brief cheat sheet on our billing process.

When it comes to billing, we try our best to KEEP THINGS SIMPLE – which is why we make sure that we bill you on the first of the month, every month (with the exception of January). It helps you have peace of mind that we won’t be sending your statement on different dates. Everyone has the same due date (the 20th of the month) as well. Starting the 21st of the month, you will begin accruing late fees.

Now that you know the “when”, what about the “how”?

We offer two forms of bill delivery:

Option 1 – ELECTRONIC (PAPERLESS) BILLING: No more paper, no more stamps, and no more headaches! You can choose to receive your statements via e-mail. This allows you to have a digital copy as well as a hard copy should you choose to print your statement.

Option 2 – PAPER BILLING: While we highly encourage everyone to switch over to paperless billing, we understand that some of our customers may want to have a hardcopy of their bills. For customers who choose paper billing, a $2.00 surcharge will apply.

We like to make things easy on you which is why we offer various methods of payment:

Option 1 – AUTOMATED BILLING: Yes, you can set up automatic payments – if you are not already set up, the transition is simple. To automate your billing, please call 877-722-3833, select option 2 followed by option 4 to speak with our billing department who will be happy to assist you with the process. Each time a payment is processed, you will receive an email receipt for your records.

Option 2 – ONLINE PAYMENT: Don’t like auto-draft? Not a problem. Next time a payment is due, simply log on to our online portal via our website (www.race.com), and follow the instructions for online payment using the payment method of your choosing.

Option 3 – PAY BY CHECK: Like to send a check? Not a problem – just be sure to mail your check in advance (remember, your due date is always the 20th of the month) Checks should be mailed to:

Race Communications
ATT: Billing
1325 Howard Ave. #604
Burlingame, CA. 94010

Information about your first bill:
Please be aware that your first bill may differ from your expected monthly total. As we said before, Race runs statements on the 1st of every month so your first statement will most likely include a pro-rated amount based on your start date in addition to the current month’s charges.

For example, if you are installed on the 25th of June, you will receive your first bill on July 1st. Your first bill will include the prorated amount for the month of June as well as the full amount for July.

We hope this answers all your questions – if not, let us know by leaving a comment below!

All systems are go in Occidental, CA!

In late August of 2016, the California Public Utilities Commission (CPUC) unanimously approved a grant for construction of the “Gigafy Occidental” Project for fiber-to-the-home, high-speed broadband Internet to over 400 homes in Occidental, CA

As of today, the first Occidental customers were turned up and are experiencing what being gigafied really means.  One customer described the arrival of high-speed internet as “beyond strange and wonderful”.

 

The amount of interest from the area has been great, and Race looks forward to gigafying the rest of Occidental in the coming weeks. Installation calls are being made daily to those who have placed an order, and we encourage anyone who hasn’t ordered yet, to do so!

Race provides a true fiber-to-the-home network capable of download and upload speeds up to 1,000Mbps. The “Gigafy Me” plan starts at just $60/month with the more affordable “Basic Broadband+” available at just $25/month. Race also offers phone and TV services as optional add-ons.

ALERT: Router Malware with destructive capabilities – check to see if you’re at risk!

A new threat which targets a range of routers and network-attached storage (NAS) devices is capable of knocking out infected devices by rendering them unusable. Customers who have a Race router can rest easy – their devices are not affected by this threat.  However, if you do not own a Race provided router, you may want to take a look at the list below to see if you may be at risk.

To date, VPNFilter is known to be capable of infecting enterprise and small office/home office routers from Linksys, MikroTik, Netgear, and TP-Link, as well as QNAP network-attached storage (NAS) devices. These include:

  • Linksys E1200
  • Linksys E2500
  • Linksys WRVS4400N
  • Mikrotik RouterOS for Cloud Core Routers: Versions 1016, 1036, and 1072
  • Netgear DGN2200
  • Netgear R6400
  • Netgear R7000
  • Netgear R8000
  • Netgear WNR1000
  • Netgear WNR2000
  • QNAP TS251
  • QNAP TS439 Pro
  • Other QNAP NAS devices running QTS software
  • TP-Link R600VPN

What should you do if you own an infected device?

The FBI recommends that users of affected devices  reboot them immediately. If the device is infected with VPNFilter, rebooting will remove Stage 2 and any Stage 3 elements present on the device. This will temporarily remove the destructive component of VPNFilter. However, if infected, the continuing presence of Stage 1 means that Stages 2 and 3 can be reinstalled by the attackers.

You should then apply the latest available patches to affected devices and ensure that none use default credentials.

“Phishing” – How to protect yourself.

Ads, ads, ads – the Internet is full of them!

Whether companies are vying for your attention through a flash sale or a targeted Facebook ad, digital advertising has taken the Internet by storm. Digital advertising has become more powerful than advertising because we consider it information rather than marketing.

But with every innovation, comes a dark side.

We’ve all seen the “WIN A FREE iPad” ad, but how many of those ads are actually real? And how many of those ads are a product of “Phishing”.

Phishing scams are typically fraudulent emails or ads appearing to come from legitimate enterprises. Once clicked, the ad is designed to direct you to a fake website to try and get you to enter personal information. If successful, the private information is usually used to charge your accounts for fraudulent payments, commit identity theft or worse, sold on the Black Market.

“Typically, people will use different means to present themselves as a source everyone knows. They use legitimate websites, logos and make every attempt for you to login with your personal information,” says Carlos Alcantar, Chief Technology Officer of Race Communications.

So think of it like this. You get an email or you see an ad from a notable establishment. The ad may state you’ve won a prize and that you must follow the link provided to redeem it. When you click the link or follow the ad, you have to enter your personal information to retrieve it. Don’t. Stop right there.

Once you enter your information, it becomes very hard, if not impossible, to retract.

We saw an example of phishing just last week, when hackers created a Google Doc phishing scam that affected millions of Gmail inboxes.  So what can you do to protect yourself?

“Never click on things that are suspicious,” says Alcantar. “If your gut tells you something isn’t right, listen to it.”

  • If you suspect something is a scam, go directly to the site and check for the promotion on the site. If it is legitimate, enter your information from there.
  • Never use links in an email to connect to a website unless you are absolutely sure they are authentic.
  • Always communicate personal information over the phone or through a secure website. (you can identify a secure site if https:// precedes the website address,
  • Never use email to share personal information such as credit card information or social security numbers. Even if you know the recipient of the email, unauthorized users maybe able to gain access to you or the recipient’s account.
  • If possible, avoid using your email on public computers. Information from an email is temporarily stored on a computer’s local disk and can be retrieved by another user if it is not deleted properly.
  • Do not click any buttons or links in pop-up windows. If your browser has a pop-up blocker, make sure it is enabled at all times. Don’t have a pop-up blocker? Get one!
  • Check your credit report and financial records regularly. This may not seem directly related, but checking your accounts for fraudulent activity will help you identify any changes immediately.