Race Communications to update television features powered by Minerva 10.

Thank you for choosing Race as your preferred television provider. Our mission is to ensure that our customers have the newest technology and ensure that the technology is working the way it is supposed to. In the coming weeks, Race will be updating our television software.

Powered by the Minerva 10 platform, combined with other best-of-breed content recommendations, content security, and video processing systems, the new managed service offers us at Race unmatched flexibility vis-à-vis their video services deployment strategy.

What does this mean for you as our customer? Over the coming weeks, you may see changes to your TV layout – we hope the new layout will offer a better customer experience. Your channels and channel numbers will remain the same.

Race is delighted to be able to offer the most efficient and cost-effective solution to transition to next-generation video.  The new managed service supports advanced features including start-over, catch-up TV, and cloud DVR, and delivers a premium viewing experience, consistent across your set-top boxes.

As part of your new premium viewing experience, you will find that your guide is more interactive suggesting similar titles, shows and movies like the ones you watch. In addition, you will find that your DVR is more user-friendly using updated features – not to mention, you will be able to keep all your current recordings! If you have our TV services, you will be notified with a date for your software update in the coming weeks.

About Race Communications
Race Communications is dedicated to providing reliable, high-speed internet and advanced communications at an affordable price. Working in partnership with the California Public Utilities Commission and a number of non-profit community advocacy groups, Race focuses much of its efforts toward building out fiber networks and offering gigabit internet service to communities throughout California.

About Minerva Networks
Minerva is a leading provider of service management solutions for the delivery of advanced pay television services. Over 300 operators worldwide have deployed Minerva’s software platform to offer next-generation entertainment services to their subscribers. For more information, please visit http://www.minervanetworks.com

“Gigafy Phelan” is underway – here’s what to expect!

As Race works to gigafy the communities of Phelan, Pinon Hills, and Oak Hills, the company has begun to revamp existing processes. Starting with the release of Mint zone, homeowners who placed their order with Race immediately received their final in-home installation date. The installation date given was 90 days out from the time the order was placed to ensure that the line extension (aka “drop”) from the street to the home was complete. This timeframe also allowed for the completion of service testing.

As of September 13th, homeowners who have had their drop completed in Mint received a call moving their final installation date by almost 30 days. This process has worked extremely well and Race intends to continue following this model. Our company does NOT believe in overpromising and underdelivering. We want to set realistic expectations with our customers so that they can be pleasantly surprised should their installation date be moved up.

With a new release (“Gold” zone on 9/20) right around the corner, we want to make the process easy to understand and we want those ordering to be aware of what to expect in the coming weeks.

Bringing our services to a community is a resource-intensive project that requires careful research and planning. We hope that most residents have filled out an inquiry form by now (if not, be sure to do so). Residents who have submitted an inquiry will receive an e-mail from Race 24-48 hours before the order form is released for their address and zone. This e-mail will contain a step-by-step to placing an order and will give residents in the area a reminder that the order form will soon be released.

Once a zone is released, residents in that zone can go to our website to place their order. Residents can also call 877-722-3833, but be aware that hold times can be longer around a release date due to a much higher volume of calls than normal.

For order instructions, be sure to visit this blog post – it has a visual guide and thoroughly explains the order process.

Once your order is placed, a sales team member will give you a call to explain the next steps and schedule your installation. Don’t be alarmed if the appointment is scheduled 90-120 days out. This is just to ensure that our contractors have enough time to complete the line extension (drop) to your home.

Here is a quick breakdown of what happens once your order is placed.

  1. Your order is processed:
    Once you’ve placed your order either online or over the phone, the order will be sent to our in-house Customer Service team. Within 24-48 business hours, you should receive a welcome call that will review your order, confirm your selected services and schedule your in-home installation.

Speaking of next steps…

Let’s discuss – Aerial vs. Underground:
For many of our zones, we know beforehand whether your property is an aerial or underground drop (this is why we ask for your address at the start of every form and call). This is all determined in our engineering and construction phase. Now it’s important to know the difference between these two terms. They will dictate how your services will be installed.

  1. Aerial DropsThere are a number of ways an aerial drop can be completed. The most common way we install our aerial drops is a Race technician will install a line from a telephone pole to the side of your home and connect the fiber optic cord along the existing utility line to your home. Aerial drops are usually done within 7-10 business days after your order is placed, but in newly released zones it can take up to 4 weeks. Once the drop is completed, our scheduling team is notified by our contractors. Please allow 2 business days for the drop to be marked as complete as testing must be done to ensure the drop was successful.
  2. Underground Drops: If your home has been deemed an underground drop or you have chosen to be underground, make sure your conduit has been approved by a field engineer. If you do not have conduit, that’s fine too! Our contractors will dig a trench and place a conduit for you – the only downside is this may take a little longer than an aerial drop.

I’ve gotten my fiber lines dropped, what should I expect next?:
You’re almost there! Welcome to the final step of your Race installation process! If your drop and testing have been completed, we will do our utmost to move your installation date up so you don’t have to wait.

A Race technician will be present for this step, we like to refer to this as the “Day Of” or “In-Home” Installation.

For the day of install, it’s really helpful if you know where exactly you want your equipment to permanently be. Remember, once the technician installs the equipment, you cannot move it again.

The first piece of equipment the technician will install will be the Optical Network Terminal (ONT), which is a piece of equipment that takes the fiber optic cable and converts it into an Ethernet connection. After the ONT has been installed, the technician will install any other equipment you may have ordered such as a DVR or set-top box. Once all your equipment is in place, it’s time to run a speed test to make sure your Race services are up to par. Once that is done, the technician will show you how to access your network and provide you with your login information.

Congratulations! You are officially connected to your new Race services. Now it’s time for you to upload, download, surf and stream at never before seen speeds. If at any point in time you have any questions about your products or any of our services, feel free to visit our website at race.com or give us a call at 877-722-3833.

Thank you for choosing Race!

Introducing… Race BasicTV

Race Communications is happy to announce the release of a NEW product – A basic TV package that will be available in all of our markets. Many of our customers have asked for an alternative when it comes to our television offering, and our company has been working to come up with a solution.  Without further ado, let us present our newest product offering: The Race Basic TV package.

What is it?
The Race Basic TV package is a simple television offering that has local and off-air channels. The line up will vary by market based on which local channels are available. The package consists of 20+ channels including ABC, Fox, CW and more.

How much will it cost?
The package will be $28/month plus $7 for the required standard set-top box. This brings the price to $35/month. You’re welcomed to upgrade to a DVR if you need to be able to record your favorite shows.

Who is this package for?
This package is a great addition to customers who stream the majority of their entertainment but miss local news and weather programs. It also perfect for those who don’t watch a lot of television and just need a few channels!

Be sure to check out our sample line up here

Race Communications’ Summer Review.

2018 has been filled with releases, events, and expansion for Race Communications. In May, the company officially opened a new office in Tehachapi, CA where the company has a strong fiber footprint in the outlying communities of Stallion Springs, Brite Valley, Oak Knolls and Bear Valley Springs. Race has hired several local residents to build their marketing and sales team and is revving up their efforts in their service areas in the High Desert and Central Valley.

The month of May also brought the release of the first part of the “Gigafy Phelan” project, a hard-fought project that was approved in July 2017, after years of challenges and obstacles.

Since June 2018, Race has installed 98% of the residents who had previously inquired about service in the released zone – the release came two full months ahead of the initial target date of August 2018. “Gigafy Phelan” was not the only project to be released – the “Gigafy Occidental” project in Northern California was also released and installs began immediately. At this time over 70 percent of the community has signed up for services from Race.

The release of these communities has given Race the momentum to continue their expansion and Race opened a new field operations office in Phelan, CA and marked the occasion with a BBQ Kick-Off and ribbon cutting ceremony on June 21st. The company was recognized by Congressman Cook’s office for their efforts in the area and for their continued work in rural unserved and underserved areas across the state.

 

Race looks forward to the second half of 2018 and continued progress. Race is on a mission to provide affordable high-speed broadband to the communities where larger carriers have ignored the needs of the residents. Race will continue to support net-neutrality, promote broadband access and adoption, and will continue to seek out new projects in unserved and underserved regions in California.

Finally, a big THANK YOU to those who have chosen Race as their new service provider as we could not have done this without you. Our customers are part of the Race family, and we look forward to providing our customers with the newest technology and the friendly customer service they have come to know.  Stay tuned for more exciting news from Race as the year progresses!

 

All systems are go in Occidental, CA!

In late August of 2016, the California Public Utilities Commission (CPUC) unanimously approved a grant for construction of the “Gigafy Occidental” Project for fiber-to-the-home, high-speed broadband Internet to over 400 homes in Occidental, CA

As of today, the first Occidental customers were turned up and are experiencing what being gigafied really means.  One customer described the arrival of high-speed internet as “beyond strange and wonderful”.

 

The amount of interest from the area has been great, and Race looks forward to gigafying the rest of Occidental in the coming weeks. Installation calls are being made daily to those who have placed an order, and we encourage anyone who hasn’t ordered yet, to do so!

Race provides a true fiber-to-the-home network capable of download and upload speeds up to 1,000Mbps. The “Gigafy Me” plan starts at just $60/month with the more affordable “Basic Broadband+” available at just $25/month. Race also offers phone and TV services as optional add-ons.