Face to Face with Race: Eva Borras

When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.

How long have you been at Race?

I have been at Race for a year and one month.

What’s your official title?

I believe it’s called Customer Service Representative [laughs].

What exactly do you do at Race?

I take inbound calls that are non-technical. I’m really not technically inclined…so I  leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.

I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.

I also do line number porting [which is how customers are able to keep their home number when they switch from providers].

And then, anything else that may come up, but roughly that’s everything I do off the top of my head.

What’s your typical day like?

My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.

Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.

What three words can you use to describe Race?

That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.

Bonus Question: What’s your favorite movie?

You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.

Head out on the highway! The difference between 25Mbps and 1000Mbps

Whether you’re gaming, binging Netflix or video-conferencing in to an important meeting, Race Communications offers consistent, seamless performance at the speed of light. Race keeps it simple by offering two plans, our Basic Broadband+ and Gigafy Me plans, but what is the difference and which plan should you choose?

Imagine driving down a highway heading to your favorite restaurant. You’re cruising down the road going as fast as your car will take you. As you’re driving, more and more cars are entering the highway. If you’re driving on a two-lane highway, you will notice that you have to slow down as traffic increases. This is your Basic Broadband+ plan. If you live in a smaller household this is a dependable plan that provides speeds up to 25Mbps in both directions.

Our Gigafy Me plan on the other hand, is like a four lane highway. It can handle more traffic without you slowing down. At 1,000 megabits per second, bottlenecks are gone, no matter how many computers, video streams, game consoles and smartphones you have going at once.

If you’re an active Internet user or would like to work from home, we recommend selecting the gigabit plan from Race Communications for optimal performance.

Race-Highway-Infographic

Race lowers pricing on “Gigafy Me” plan.

In an effort to help the United States catch up to the world’s internet bandwidth leaders, Race has announced a major restructuring of it’s internet plans.

Race is dropping all but two internet plans, and has dropped the price on the company’s symmetrical 1000 Mbps plan to $60-a-month, bringing it to a lower price point than the two slower plans — an $85/month 250 Mbps and a $65/month 100 Mbps — the company has now dropped.

Race will continue to offer a budget friendly plan called Basic Broadband+ that meets (and exceeds) the new minimum for broadband as ruled by the FCC, with 25mbps download and upload speeds. BB+ is $25/month.

Bandwidth is not the commodity that many cable and DSL providers make it out to be. Companies sell bandwidth over their aging infrastructure as though it is a limited, non-renewable resource, and it is keeping Americans behind in terms of innovative technology, while making large profits for internet and cable providers. 

Improving U.S. broadband speed and penetration is important to Race, and the company hopes to see positive changes and economic growth in it’s service areas by establishing a new service model that allows for true high-speed internet to be the norm, making it easier to use broadband to help solve many of today’s big challenges, such as developing higher quality education and healthcare.