When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.
How long have you been at Race?
I have been at Race for a year and one month.
What’s your official title?
I believe it’s called Customer Service Representative [laughs].
What exactly do you do at Race?
I take inbound calls that are non-technical. I’m really not technically inclined…so I leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.
I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.
I also do line number porting [which is how customers are able to keep their home number when they switch from providers].
And then, anything else that may come up, but roughly that’s everything I do off the top of my head.
What’s your typical day like?
My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.
Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.
What three words can you use to describe Race?
That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.
Bonus Question: What’s your favorite movie?
You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.