🎃 Turnout for Trunk or Treat was UnBOOlievable! 👻

Race Communications would like to thank everyone who came out to the Trunk or Treat on Saturday October 28th in Bear Valley Springs.  Over 700 people came out to the Whiting Center to enjoy the 20+ cars that were decorated for the event.  The trunk decoration contest was heavily contested with the Day of the Dead Theme edging out 1st Place.  2nd Place went to the Spooky Concoction Theme.  3rd Place went to the Froggy Theme. 4th Place went to the Spooktacular Scare Family Theme.  Some of the prizes Race awarded the winners were an Amazon Fire Stick, Amazon Fire Tablet, Race Coffee Mugs and Starbucks Gift Cards.  This event was sponsored by the Bear Valley Police Department, Bear Valley Community Services District and Race Communications.

Race Communications has been constructing the Kern County High Desert Project bringing a fiber-based network to Tehachapi, CA and surrounding areas.  This project was approved and partially funded by a grant from the California Advanced Services Fund.  Currently, Race is accepting orders and connecting the vast majority of serviceable areas in the Tehachapi and Bear Valley Springs.  For more information you can visit race.com or visit our Race to Tehachapi Facebook page. 

General Use Plans Approved

The following communities had their General Plans approved by the Mono County Planning Commission during the June 2017 meeting:

-Swall Meadows – Paradise

-Walker

-Mono City

-Aspen Springs

-Benton

-Bridgeport

– Sunny Slopes

So what does that mean? Residents in the area will now see our Race crews around town stranding fiber in the area, working hard to bring better connectivity to rural communities in Mono County. At this time, you will not be able to place an order, but we are getting closer and closer!

 

 

Face to Face with Race: Raul Flores

Raised in sunny So-Cal, Raul Flores oversees all of Race’s technicians and trains them on the best methods to install our fiber optic product. Every day, he oversees scheduling to make sure our installs are done on time. Read more to find out about how Raul spends his days at Race.

How long have you been at Race?

I’ve been at Race for three years.

What is your official title?

I am the Field Manager.

So what exactly do you do?

I basically supervise all the field technicians. My day consists of overseeing the technicians and installs. I handle their payroll and I also manage our fleet vehicles. I oversee 7 technicians. I also stay on top of registration and maintenance for the Race Vehicles.

I work a lot with Customer Service.

How it all works is Customer Services schedules appointments with the customers. They will assign a technician that’s available and they will assign the tech a particular area because there are five areas in our Southern California region. Usually what I will do is look at the schedule to see how it is setup and if I feel I need to move someone around, I will contact Customer Service and see if we can make the changes.

I mostly do scheduling, paperwork administrative duties.

What has been your favorite project while working at Race?

My favorite project…I guess it has to be when I do data projects; I also enjoy training the technicians.

What three words would you use to describe working at Race?

Interesting, different, and exciting.

Bonus Question: What is the first thing you would buy if you hit the lottery?

The first thing I would do if I hit the lottery is, pay off my house [laughs]. I’m not really too materialistic like buying cars and clothes. If anything, I would buy another house to rent. Eventually, that money will run out so I would have some sort of income coming in.

 

 

Face to Face with Race: Eva Borras

When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.

How long have you been at Race?

I have been at Race for a year and one month.

What’s your official title?

I believe it’s called Customer Service Representative [laughs].

What exactly do you do at Race?

I take inbound calls that are non-technical. I’m really not technically inclined…so I  leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.

I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.

I also do line number porting [which is how customers are able to keep their home number when they switch from providers].

And then, anything else that may come up, but roughly that’s everything I do off the top of my head.

What’s your typical day like?

My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.

Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.

What three words can you use to describe Race?

That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.

Bonus Question: What’s your favorite movie?

You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.