Key takeaways
- Installation: customers describe installs as quick, clean and careful. A professional technician handles every install, with no technician fees.
- Speed and reliability: Race is 100% fiber to the home, with uploads as fast as downloads. Customers report getting the speeds they pay for and single-digit ping.
- Wi-Fi: every plan includes a Race Wi-Fi router and the free Race CommandIQ app. Need more coverage? Add a mesh unit or Race Whole Home Wi-Fi.
- Support: customers mention quick answers and courteous, knowledgeable people on the phone.
- Room to grow: no annual contracts, easy plan upgrades, and equipment that’s upgraded as technology improves.
Fast speeds look good on paper. Day to day, what matters is how easy it is to get connected, whether your internet keeps up when everyone is online, and who answers when you need help.
We gathered what Race customers say on Reddit, Google and in their reviews, from installation day to years later. Here’s what they told us, in their own words.
Explore fast fiber internet plans from Race
Speeds up to 10 Gig, uploads as fast as downloads, and no data caps. Enter your address to see the plans available at your home.
What Customers Say About Race Installation
Every Race install is done by a professional technician, and Race doesn’t charge technician fees. Depending on your home, a crew may first bring the fiber line to the outside of your house. On install day, your technician brings fiber inside, sets up your Wi-Fi router and makes sure you’re online before they leave.
Scheduling works around you, and if your plans change, moving your appointment is easy.
Super quick (installation). The crew that came through trenched from the box to my endpoint on the exterior in less than an hour and filled in behind them almost seamlessly. The guy that installed the router and ran the line into the house was there the next day and was also in and out in probably about half an hour and did a good job identifying a fairly well hidden route to get from the endpoint to where I wanted the internal jack.
rgsharpe Reddit, r/ChicoCA I have it for my small business. Install was fast and easy. Cheaper than Comcast. Higher speed. More reliable. Highly recommended.
Breaking_Dad Reddit, r/YubaCity [Kyle W.] stayed in contact with me throughout the installation process to see how things were going and I’ve had no complaints. Fiber speeds are consistently fast and the whole install was pretty quick and painless.
Ulysses V. Google review From the initial request for service to the final installation the Race delivered! Fast friendly staff who showed up on time. Internet speeds are as advertised with no issues.
Bill C. Google review The gentleman that installed our wire to the house was very courteous and made sure to clean up after himself.
Bernabe T. Google review
What Customers Say About Race Speed and Reliability
Race is 100% fiber to the home, with plans up to 10 Gig and upload speeds that match download speeds. That matters most when your household does a lot at once: gaming, streaming, video calls and big uploads all share the same connection.
Switching over to Race Communications I constantly get advertised speeds, very low ping (when running a ping test to Google & Cloudflare – usually around 5ms) and have not had a single connection issue or experienced packet loss. I enjoy them so much I am constantly speaking with my neighbors who have not switched from Xfinity and let them know how great they have been, including the installation process that went very smooth.
Aaron B. Google review I average 4-7ms ping (yes, single digit) and a full gig download speed. My kids game and rarely see more than 35ms ping total, even with 3 TVs streaming, 2 phones on YouTube and another PC running.
Which_Initiative_882 Reddit, r/Tehachapi The installation went smoothly and they deliver the speed they promise. Biggest difference: an enormous jump in the upload speed. If you routinely upload large chunks of data or need a reliable high-speed uplink for uninterrupted video calls, I’d highly recommend it.
wikiphotographer Reddit, r/ChicoCA The biggest win is stability. Race’s fiber connection has been rock-solid—no random drops, no buffering during video calls or streaming, and no ‘up and down’ issues that plague cable providers. … I’ve run speed tests regularly, and it delivers what they promise with symmetrical speeds that make uploads (like cloud backups or video conferencing) feel effortless.
Richard J. Google review The advertised symmetrical 5 Gbps speeds are not hyperbole. The ability to upload a 200GB AI model in a mere three minutes, a task that previously consumed hours, isn’t just a convenience, it’s a paradigm shift in productivity.
Joe H. Google review
What Customers Say About Race Wi-Fi and Equipment
Every Race internet plan includes a Race-provided GigaSpire Wi-Fi router, built to handle lots of devices at once. It comes with the free Race CommandIQ app, so you can manage your home Wi-Fi from your phone:
- Devices
See what’s connected
Every device on your Wi-Fi and how much data it’s using.
- Families
Set parental controls
Create profiles, filter content by age and pause the internet at dinnertime.
- Visitors
Share a guest network
Give visitors their own Wi-Fi password without sharing yours.
- Quick checks
Run speed tests
Check your connection anytime, and change your Wi-Fi name or password in seconds.
The router that comes with the service is exceptionally quick and covers my entire house. It even reaches a shed in our backyard.
George R. Google review In retrospect, Race chose great hardware compared to their competitors. I wasn’t aware that an ONTs can overheat indoors since Race’s terminal never had that problem at my previous residence.
John O. Google review [The tech] put the Wi-Fi where it needed to be and that was a perfect place. They set it up [and] it worked perfectly.
Greg C. Google review The cable guy showed up on time. He suggested ideas of where we could have the router. He actually listened to our opinions and concerns.
Maria C. Google review
When You Need More Coverage
One router covers many homes well, but larger homes, more than one floor or thick walls can leave weak spots. Race offers two ways to strengthen coverage:
| Option | What you get | Price |
|---|---|---|
| Mesh unit | A mesh unit that works with your Race router as one Wi-Fi network | $5/month |
| Whole Home Wi-Fi | Professional coverage and heat-map testing, up to two mesh units placed where your home needs them, and Race support for your router and mesh units as one network. Available in select areas. | $15/month |
What Customers Say About Race Customer Support
When something isn’t working, Race’s support team works to get you back online quickly. Many Wi-Fi and connection issues can be diagnosed and fixed remotely, so you don’t have to wait for a technician. If a visit is needed, Race schedules one. You can reach support by phone or email, or through the Race CommandIQ app.
I called their customer service number about the billing, their policy grace period etc. When I called their No. the recording said one caller ahead of me. The gentleman on the phone was very courteous and explained everything. Even when I first called to install the internet a lady on the phone had patience and was very nice. I had to change the appointment time to another day and it was easy. Excellent customer service.
Thanga L. Google review A oak tree near the fiber optic line had a massive branch come down through the line during a recent wind storm that we had in Tehachapi. I called Race Communications about 9:00 a.m. stating what had happened and by 11:00 a.m. the same day, a crew was restringing the fiber optic cable and within an hour, my Internet service was renewed.
John F. Google review Every call was picked up by live support quickly, within a few minutes at most. … Onsite tech Aija was great; personable, efficient, and quickly diagnosed the problem. … I have never had such a responsive repair from any other provider.
Jared K. Google review
In his Google review, Doug C. described his support advisor as “professional, courteous and knowledgeable,” and said the problem was solved in minutes.
Customers also mention that Race lets them know ahead of planned maintenance, so there are fewer surprises.
Race also has excellent communication skills as they keep their customers in the loop with maintenance alerts via email. These emails often include planned dates and times that service is to be performed and whether or not fiber service will be impacted.
Jimmie S. Google review
Room to Grow with Race
Race has no annual contracts, and moving to a faster plan is easy when your needs change. Race also upgrades eligible equipment as Wi-Fi technology improves, and sometimes reaches out first when a customer’s equipment is due for a replacement.
As the first 10 Gb residential customer in my town, I could not be more grateful about the excellent service we have received from Race Communications for almost two years now. Our internet service is outstanding and the technical support is amazing.
Sargon and Ishtar Google review I appreciate how quickly and cheerfully your technicians and office personnel ‘come to the rescue’. In particular I appreciate the call to advise my equipment was aging and needed a no cost replacement.
Nita M. Google review
More from Race Customers
In their words
“I have never needed to reboot my router!”
Jim W., Google review“They make working from home an IT professional’s dream.”
Duly S., Google review“I think the best thing to say about an internet company is that if you forget about the internet service at your house, that’s a good thing.”
Melody D., Google review“My brother and I are gamers and we can play at the same time while my parents are using their devices.”
Conner W., Google review“Quick, competent installers. Excellent service.”
Kenneth H., Google review“I’ve had Race Internet for 9 months. It’s been very reliable, much better than Xfinity ever was for me.”
akyva76, Reddit, r/YubaCity
Conclusion: See What Race Customers See
Race customers come for fiber speeds and stay for how easy everything else feels: a clean install, a connection that keeps up with the whole household, Wi-Fi that’s simple to manage, and a support team that picks up and gets things fixed.
If Race serves your area, see which plans are available at your address.
Explore fast fiber internet plans from Race
Speeds up to 10 Gig, uploads as fast as downloads, and no data caps. Enter your address to see the plans available at your home.
What do customers say about Race Communications?
Customers on Reddit and Google mention quick, clean installations, getting the speeds they pay for, very low ping and courteous support. Several compare Race favorably with the cable provider they had before.
Does Race charge for installation?
A professional technician installs every Race connection, and Race doesn’t charge technician fees.
Does Race require a contract?
No. Race has no annual contracts, and you can move to a faster plan when your needs change.
Does Race include a Wi-Fi router?
Yes. Every plan includes a Race-provided GigaSpire Wi-Fi router and the free Race CommandIQ app for managing your home network.
What if my Wi-Fi doesn’t reach every room?
You can add a mesh unit for $5/month, or choose Race Whole Home Wi-Fi for $15/month. Whole Home Wi-Fi includes professional coverage testing, up to two mesh units placed where your home needs them, and Race support for your whole Wi-Fi network.