Moving? Here’s How to Transfer Internet in 5 Easy Steps (+ Timeline Included)

Moving comes with a million little details: packing boxes, changing your address, setting up new utilities. Somewhere near the top of that list is figuring out how to transfer internet to your new home.

Whether you’re moving across town or to another state, internet is one thing you don’t want to leave until the last minute. In this guide, we’ll walk you through exactly how to move your internet service without the stress. 

You’ll get five simple steps, plus a week-by-week timeline to help you plan ahead and avoid surprises (like fees, delays, or days without Wi-Fi).

Step 1: Check if Your Current Internet Works at Your New Address

Before you pack up your modem, the first step is to find out: can I move my internet to another house? The answer depends on whether your current provider offers service in your new area. And even if they do, it might not be the same internet type or speed you’re used to.

Here’s how to check:

• Use their online availability tool. Most providers offer a simple way to check coverage. For example, you can enter your new address here to see if service is available at Race.
• Call customer support. If you’d rather speak to someone directly, calling your provider is a quick way to confirm.
• Ask about the internet type. Some areas have access to fast fiber internet, while others might only support older options like DSL or cable. Coverage isn’t just about “yes or no”, but more importantly, about what kind of connection you can get.

Even if your provider services your new area, the speeds or packages can vary. Knowing this upfront gives you time to explore your options (or plan a switch, if needed) before moving day.

Step 2: Compare Your Options (Even If You’re Not Switching)

Even if you’re happy with your current provider, moving is a good time to take a closer look at what’s available; not just to shop around, but to make sure you’re still getting the speed, reliability, and value you need at your new address.

Some providers advertise internet moving specials or limited-time discounts when you relocate. While these deals exist, they often come with fine print: long-term contracts, speed restrictions, or bundled services you may not need. It’s worth being aware of them, but don’t feel pressured to switch just for a short-term perk.

More importantly, this is your chance to upgrade your connection, especially if your new address qualifies for fiber-to-the-home (FTTH) internet.

So, before you move, take a moment to compare your current plan to what’s available at your new place. You might be able to get faster speeds, more reliable service, or a cleaner setup. That kind of upgrade is worth considering.

Step 3: Schedule the Move (Timing Is Everything)

Once you know who your internet provider will be at your new address, the next step is to get your move on their calendar. The best time to reach out is at least 2 to 3 weeks before your move date.

If you’re staying with the same provider, just let them know you’re relocating and ask how to change your internet address in their system. If you’re switching providers, you’ll want to schedule your installation as close to your move-in day as possible; ideally the day before or the day of, depending on availability.

When you call or go online, have this info ready:

• Your current address
• Your new address
• Your desired move date
• Whether you’re doing a self-install or need a technician
• Any plan changes (if upgrading or downgrading)

Appointments can book up fast, especially at the start or end of the month when many people move, so the sooner you schedule, the better your chances of avoiding downtime.

Step 4: Prepare for Setup in the New Place

You’ve scheduled the install. Now it’s time to make sure everything goes smoothly on move-in day. Whether you’re setting up your internet yourself or waiting for a technician, a little prep work goes a long way.

Just like setting up water or electricity, getting your internet running is part of how to set up utilities in another house. The difference? You’re probably going to notice the internet missing a lot faster.

Here’s how to prep:

• Decide where your modem/router will go. Choose a central location if possible. This helps your Wi-Fi reach every room.
• Clear the area. If a technician is coming, make sure the spot near your main wall jack or fiber terminal is accessible.
• Label your gear. If you packed your equipment, make sure the cables and power cords are all together. This avoids frustrating unpack-and-repack cycles.
• Have your account info handy. For self-installs, you may need to activate the service online or via app.

If you’re moving into a home that’s never had fiber service before, there may be extra steps like running a new line or installing a small indoor box called an ONT (optical network terminal).

Step 5: Cancel or Return Equipment (If Needed)

If you’re switching providers, don’t forget to officially cancel your old service. You’ll also want to return any equipment (like modems, routers, or fiber boxes) to avoid extra charges.

Some people assume their internet service ends when they stop using it — but that’s not the case. Unless you cancel, your account can keep billing you.

Here’s what to do:

• Call to cancel your current plan as soon as your move date is confirmed.
• Ask for return instructions. Some providers send you a prepaid box; others want you to drop the gear off at a store.
• Keep tracking info and receipts. Take photos of the serial numbers and return confirmations just in case.
• Double-check the billing. Make sure you’re not charged for days you weren’t using the service.

Finishing the move cleanly helps avoid surprise fees — and gives you peace of mind as you settle in.

You’re Ready to Transfer Internet!

Transferring your internet when you move doesn’t have to be complicated, however, it does takes a bit of planning. If you follow the five steps in this guide, you’ll be able to transfer internet service smoothly, avoid last-minute surprises, and stay online when you need it most.

And if you’re moving into a new home, it’s a great time to upgrade. Check your address to see if Race Fiber is available and experience faster, more reliable internet from day one.

The Internet Move Timeline (Week-by-Week Checklist)