Gigafy your life, Gigafy your business!

Our projects don’t just consist of homes and families that need better connectivity – our communities are also filled with small business owners. We know that adequate broadband is a necessity for businesses in today’s digital age and we can’t wait to see what many of the local business owners can do with our ultra-high speed Internet.

With our expansion into new communities, we feel that we should address and clarify some key differences between residential services and business offerings.

  • Our business plans are not just limited to commercial buildings – if you live and work from home (content writer, graphic designer, web developer, etc) and feel that a business plan may be right for you then you are welcomed to sign up for our business broadband services.
  • A key difference between business and residential plans is that while Race offers static IP addresses, it is only offered to businesses. Unfortunately, Race does not offer static IP options for residential customers. So if you need a static IP, a business plan is the way to go.
  • While we only offer two plans for residential customers, Race offers a variety of plans for businesses starting at just $60/month.
  • Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling and very low international rates. Our business plans are just $35/month – that is a bargain compared to any of our competitors!
  • We have dedicated business representatives that can assist you every step of the way – from order to install!

We also offer broadband services and tailored solutions for enterprise clients – for a business or enterprise quote, contact Chris Hajj at 877-722-3833 and dial extension 129.

 

The thing about construction is…

It is a moving target! With larger projects such as our “Gigafy Phelan” project, construction will hit the ground running in all areas at once. However, construction can only occur once engineering and permits have been completed. This means that our crews will work on multiple zones at once, but release dates can be delayed or changed if there are engineering or permitting delays.

We do our best to keep everyone informed of the release dates and can sometimes be hesitant to share too much, we do so to avoid disappointment in the communities we serve.

Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases to our process, each with its own sub-steps and processes.

1. Research and Exploration.
We spend a lot of time in this phase, developing a construction plan for the communities we are researching and working with local authorities on permitting and other issues.

2. Design.
We use the data gathered to create a map of where we can build based on existing infrastructure and obstacles.

3. Construction.
This is the step you see the most. Once our plans are complete, our crews get straight to work laying and splicing miles of fiber.

4. Sign up and Installation.
Once our construction is almost complete, we will release our order form for your region, and you can choose the services you want for your home or business. This will initiate the installation process which has its own steps.

Next up for release are the following zones and projects – exact release dates will be given in the coming weeks:

Bridgeport: Late August
Walker: Late August
Phelan – Gold Zone: Mid to late September
Phelan – Peach Zone: Early to mid-October

If you live in Phelan and want to learn more about what zone you are in, please visit our “Gigafy Phelan” coverage map

Bills, bills, bills – what should you know?

When you place an order with Race, we do our best to explain our billing system and process, but we know sometimes you’re just excited to finally be placing an order which is why we have created this brief cheat sheet on our billing process.

When it comes to billing, we try our best to KEEP THINGS SIMPLE – which is why we make sure that we bill you on the first of the month, every month (with the exception of January). It helps you have peace of mind that we won’t be sending your statement on different dates. Everyone has the same due date (the 20th of the month) as well. Starting the 21st of the month, you will begin accruing late fees.

Now that you know the “when”, what about the “how”?

We offer two forms of bill delivery:

Option 1 – ELECTRONIC (PAPERLESS) BILLING: No more paper, no more stamps, and no more headaches! You can choose to receive your statements via e-mail. This allows you to have a digital copy as well as a hard copy should you choose to print your statement.

Option 2 – PAPER BILLING: While we highly encourage everyone to switch over to paperless billing, we understand that some of our customers may want to have a hardcopy of their bills. For customers who choose paper billing, a $2.00 surcharge will apply.

We like to make things easy on you which is why we offer various methods of payment:

Option 1 – AUTOMATED BILLING: Yes, you can set up automatic payments – if you are not already set up, the transition is simple. To automate your billing, please call 877-722-3833, select option 2 followed by option 4 to speak with our billing department who will be happy to assist you with the process. Each time a payment is processed, you will receive an email receipt for your records.

Option 2 – ONLINE PAYMENT: Don’t like auto-draft? Not a problem. Next time a payment is due, simply log on to our online portal via our website (www.race.com), and follow the instructions for online payment using the payment method of your choosing.

Option 3 – PAY BY CHECK: Like to send a check? Not a problem – just be sure to mail your check in advance (remember, your due date is always the 20th of the month) Checks should be mailed to:

Race Communications
ATT: Billing
1325 Howard Ave. #604
Burlingame, CA. 94010

Information about your first bill:
Please be aware that your first bill may differ from your expected monthly total. As we said before, Race runs statements on the 1st of every month so your first statement will most likely include a pro-rated amount based on your start date in addition to the current month’s charges.

For example, if you are installed on the 25th of June, you will receive your first bill on July 1st. Your first bill will include the prorated amount for the month of June as well as the full amount for July.

We hope this answers all your questions – if not, let us know by leaving a comment below!

The Bear Valley “Cruise In” car show tradition lives on!

On Sunday, July 1st, the annual “Cruise-In” car show took place during the Bear Valley Springs 4th of July celebration. The car show was initially set to be canceled due to declining membership and lack of volunteers until the employees at Code3IT decided to step in. Enlisting the help of Race Communications and the Bear Valley Springs Association (BVSA), Code3IT made sure that the show went on!

After weeks of preparation and advertising, 50 cars, trucks and motorcycles lined the parking lot of the BVCSD vying for the first place prize. Some of the entrants included a 1948 John Deere truck, a 1963 Ford Galaxie and a 1955 Chevy Belair. The proceeds from the entry fees will be donated the Bear Valley Springs Shooting Range.

The winners were determined by the public who cast their vote by submitting a ballot to the judges. So without further ado, here are the winners of the 2018 “Cruise-In” Car show!

1st place – People’s Choice: Herb and Terry Martindale, ’31 Ford Model AIMG_7747
2nd place – People’s Choice: Bob Wright, ’41 Ford Truck
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3rd place – People’s Choice: Don and Marilyn Bailey, 2012 Ford Shelby
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Sponsor’s Choice: Kevin Applegate, ’17 Ford Model T
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See you next year, everyone!

 

About Code3IT:
Code3IT is a one-stop shop for any IT needs, be it network security, data migration or advanced server setups. The company has clients from all walks of life including city government offices, police departments, and HOAs.

For more information about Code3IT, please visit their website.