Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases of our process, each with its own sub-steps and processes.
- Research and Exploration.
We spend a lot of time in this phase, developing a construction plan for the communities we are researching and working with local authorities on permitting and other issues.
We use the data gathered to create a map of where we can build based on existing infrastructure and obstacles.
This is the step you see the most. Once our plans are complete, our crews get straight to work laying and splicing miles of fiber.
- Sign up and Installation.
Once our construction is almost complete, we will release our order form for your region, and you can choose the services you want for your home or business. This will initiate the installation process which has its own steps.
A Preliminary Site Survey is Conducted
Race field engineers survey homes throughout a project area (for example Occidental or Phelan), house by house and make an initial determination as to whether a home is an aerial or underground installation.
The Steps to bringing you Fiber:
Step 1: Designing the network. At this stage, we determine the path and size of fiber cables in our network as well as identifying the size and location of connection points (where homes and businesses will hook up to). This is a long process and can take anywhere from 6-12 months to complete depending on the area size.
Step 2: Pole licensing and ordering materials. Utility poles are owned by telephone and power companies. Third party users like RACE must apply and pay a fee to attach. This is also the time we go ahead and order the materials needed for the project.
Step 3: Make-ready. This is one of the most time-consuming and expensive parts of the process accounting for up to 40% of the cost. The make-ready process consists of making room for the new lines on poles, which could involve moving cable TV up, the phone company down, or both. If the pole is too small or too full, it may need to be replaced. Replacing poles is expensive due to the involved process of setting the new pole and transferring all of the phone, TV, and power lines.
Step 4: Hang strand on utility poles. Fiber optic cables need to be supported by a steel cable, or “strand.” Installers in bucket trucks will drill a hole through the pole and install a bolt that attaches the steel strand to the pole. Then they hang the strand on the pole.
Step 5: Lash fiber cable to strand. The fiber-optic cables are attached to the strand by being lashed on with wire. This is done using a cable lasher which is pulled along the length of the fiber cable and strand.
Step 6. Add splice and connection points. Splice cases and slack loops are added at various points along the network. The splice case is where each section of the fiber optic cable is joined together, while the slack loop provides some extra fiber cable to facilitate restoration of service in the event the cable is damaged.
Step 7. Splice fiber segments. To join lengths of fiber together, a technician heats up the ends of the fiber strands and fuses them together to form a single strand.
We Call Customers that have submitted an inquiry
This information is handed over to our communications team who will reach out to homeowners who have inquired about Race services.
To Submit an inquiry, go to https://www.race.com/inquiry/ .
Step 8: Install drop cables. Once the network backbone is constructed, small fiber cables are connected to the backbone and the customer’s building. These drops can be aerial or in a conduit, depending upon how the customer’s current utilities reach their home.
Step 9: Install electronics and light your network. Specialized electronics are needed at both ends of the fiber-optic cable to “light” the fiber and provide a usable Internet connection. This includes Optical Network Terminal (“ONT”) at the customer’s home or office. ONT’s typically provide multiple places to connect Internet devices and phones. Once the devices are placed, engineers program and activate the service so that it can be connected to your computer or Wi-Fi router.
Thank you for choosing Race Communications for your Internet, Phone, and TV Services. We know this is an exciting time for you! Below is some important and helpful information you can use to prepare for your upcoming installation.
PREPARING FOR INSTALLATION:
Our installation technician will arrive within the designated installation window. In case of any delays, our scheduling department will reach out and notify you.
- The account holder or an authorized decision-maker, age 18 or older, must be present for the duration of the installation.
- Installation times may vary depending on your home and the services being installed. Installations typically run between 2 – 4 hours from the time the installer arrives.
- The technician may need access to both the inside and outside of your home. Please make sure all gates and fences are unlocked. If necessary, please arrange with your HOA or management company to allow the technician access to the buildings telecom utility rooms or closets.
- Please clear your personal items from the installation technician’s path and potential work area in such a way that there is no obstructions for the technician.
- Please keep dogs and/or other animals in a safe location away from the installation technician’s potential work area.
- Do not cancel your pre-existing services until your installation is complete and your new Race services have successfully been turned on.
- You may have a specific location in mind for where you would like the equipment installed, but please keep an open mind to suggestions from our installation technician. Your preferred location may not provide the best Wi-Fi coverage.
WHAT HAPPENS DURING INSTALLATION?
- The technician will run and secure a small thin fiber cable from the clamshell on the outside of your home leading to the room where the ONT (Optical Network Terminal) will be installed. We sometimes refer to this as “wrapping the home”. All homes are different and the technician will choose the best route to secure and protect the fiber cable.
- The technician will penetrate the outside wall by drilling a small hole, approximately ¼ inch in diameter, through the outer wall leading into the room where the ONT will be installed. Please let the technician know if you are aware of any utilities or power cables hidden within the wall that he/she will be drilling through.
- Once the fiber cable is ran from the clamshell to the inside room, the technician will install the ONT (Optical Network Terminal).
- The technician will verify that all services are working upon completion of the visit.
- If you subscribed to just our Internet Service, you will be assigned an Ethernet Port off the ONT where you can connect your home router.
- If you are leasing a wireless router, our technician will either install an ONT that has a built-in wireless router or some installations will require that we install separate devices, an ONT and a seperate wireless router.
- Our technician will provide you with the wireless SSID name(s) and password, so you can connect your wireless devices.
- If you are subscribed to our Gigabit Internet Service, please make sure that your router, switch(es), computer(s), or streaming device(s) meet the minimum service requirements to take advantage of the Gigabit Internet Service.
- If you experience issues with any of your devices connecting to the Internet, our technician is not responsible for troubleshooting your internal network devices (personal routers, switches, etc.), computer(s) or wireless device(s) (smartphone, tablet, streaming device, etc.). If you experience an issue with any of your personal devices, we recommend contacting the manufacturers support options or consult an IT professional to help you with your personal equipment.
- If you are subscribed to our Home Phone Service, a backup battery (UPS) will be installed in addition to the ONT. The backup battery will keep the phone service active for a period of time in case of a power outage. The backup battery will not keep power active to any phone device that requires to be plugged into power.
- Our technician will either connect 1 standard phone set directly to the ONT Phone Port or he/she will extend the phone line up to 6 feet from the ONT.
- If you need other jacks in your home activate, please consult a low voltage contractor to make those necessary connections.
- In most cases, our technician will be able to use your existing cable outlets to extend the TV signal to each set-top box being installed.
- Please make sure all existing cable outlets and splitter locations are accessible. In most cases, our technician will replace an old cable splitter for one that is compatible with our system.
- Our technician will make every effort to use your existing cable outlets, but in some cases, existing cable outlets in your home may be unusable due to type of cable, age or damage. Our technician is not responsible for troubleshooting, repairing or replacing your homes existing cabling issues.
- If you have issues with any of your cable outlets, please consult a low-voltage contractor to troubleshoot and repair any outlets that might have issues.
- The connection between our set-top box and the TV is HDMI.
Important Notes: Due to liability issues, the technician is not allowed to access your homes crawl spaces or attics. The technician is also not allowed to move furniture. If you prefer to take on the task to run wires within the crawl spaces or attics of your home, please inform one of our customer service representatives prior to scheduling the installation and we can arrange for a technician to drop off the amount of fiber cable needed for the installation.
Many Race Customers are very happy with their internet speeds once they get installed. Here’s a simple infographic showing how fiber is connected to your home.
Remember: Fiber-optic is NOT like copper wiring that most internet service providers use. With Fiber, customers do not lose broadband speed or capacity during peak usage times like with copper. Your home will have a dedicated internet signal with symmetrical download and upload speeds.
Fiber Optic cable is run via an aerial or underground drop to the “clamshell” which is installed outside of the home.
The “clamshell” unit on the outside of the home houses the fiber cable that is run through the wall and connected to the Optical Network Terminal (ONT).
The ONT converts the laser light signal from the fiber into an electrical signal. CAT 5 or 6 cable is then run from the ONT to the router.
If using our Race router, you will be able to hardwire devices using CAT 5 or 6 cable or utilize it’s 2 channel WiFi signal to connect to the internet.
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Some of our Race customers require Underground Conduit Placement in order to run fiber-optic to the home. We at Race want to ensure that our customers have the information they need to make this a smooth process and have provided the following specifications to help. The homeowner/developer/contractor is responsible for providing and adhering to the following underground requirements set by Race.
Remember that you can always call us at 877-722-3833 for any assistance.
- RACE needs to submit permit to Pole Owner and permit approved before any of these specifications can be executed.
- Prior to the installation of any conduit, a RACE Communications Field Engineer will need to be scheduled to verify conduit route, pole conduit stub out, and home stub out.
- A RACE Communications Field Engineer will need to be scheduled for conduit inspection before trench fill. Two days advance notice must be provided prior to conduit inspection, with a three day inspection window.
- It is the homeowner / developer / contractor’s responsibility to contact “Call Before You Dig” prior to any excavation.
- It is the homeowner / developer / contractor’s responsibility to contact local building department for any permitting requirements.
- RACE Communications will reserve the right to refuse fiber installation if any of these specifications are not met.
- A scaled print of the project showing the lot layout. To be reviewed with RACE Communications Field Engineer.
- Any conduit run under 250’ will require 3/4 inch Schedule 40 PVC conduit.*
- For any run between 251’ and 400’, it will require a 3/4 inch Schedule 40 PVC conduit with a pull box.*
- Any conduit run over 400’ will require a pull box location.
- All conduits, sweeps, and couplers will be glued with PVC cement.
- Sweeps are to be utilized at any splice location, riser pole, or structure. No Hard 90 degree bends to be used. A maximum of 3 sweeps in conduit run.
- All conduit runs to have ¼” nylon pull rope installed within it. Both ends of rope should be secured to outside of conduit and accessible.
- Conduit at pole location will need to be stubbed up 2’ minimum.
- Conduit at structure location will need to be stubbed up 4’ minimum.
- Conduit install depth on private property is 12 – 18 inches. Please contact local building department for required private property depth based on county specifications.
- *note: you will not be able to run additional wires or cables in the same conduit should you use a 3/4 inch conduit. Underground Conduit Placement Specifications