What does it take to get installed?

Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases of our process, each with its own sub-steps and processes.

  1. Research and Exploration.
    We spend a lot of time in this phase, developing a construction plan for the communities we are researching and working with local authorities on permitting and other issues.
  2. Design.
    We use the data gathered to create a map of where we can build based on existing infrastructure and obstacles.
  3. Construction.
    This is the step you see the most. Once our plans are complete, our crews get straight to work laying and splicing miles of fiber.
  4. Sign up and Installation.
    Once our construction is almost complete, we will release our order form for your region, and you can choose the services you want for your home or business. This will initiate the installation process which has its own steps.

A Preliminary Site Survey is Conducted

Race field engineers survey homes throughout a project area (for example Occidental or Phelan), house by house and make an initial determination as to whether a home is an aerial or underground installation.

The Steps to bringing you Fiber:

Step 1: Designing the network. At this stage, we determine the path and size of fiber cables in our network as well as identifying the size and location of connection points (where homes and businesses will hook up to). This is a long process and can take anywhere from 6-12 months to complete depending on the area size.

Step 2: Pole licensing and ordering materials. Utility poles are owned by telephone and power companies. Third party users like RACE must apply and pay a fee to attach. This is also the time we go ahead and order the materials needed for the project.

Step 3: Make-ready. This is one of the most time-consuming and expensive parts of the process accounting for up to 40% of the cost. The make-ready process consists of making room for the new lines on poles, which could involve moving cable TV up, the phone company down, or both. If the pole is too small or too full, it may need to be replaced. Replacing poles is expensive due to the involved process of setting the new pole and transferring all of the phone, TV, and power lines.

Step 4: Hang strand on utility poles. Fiber optic cables need to be supported by a steel cable, or “strand.” Installers in bucket trucks will drill a hole through the pole and install a bolt that attaches the steel strand to the pole. Then they hang the strand on the pole.

Step 5: Lash fiber cable to strand. The fiber-optic cables are attached to the strand by being lashed on with wire. This is done using a cable lasher which is pulled along the length of the fiber cable and strand.

Step 6. Add splice and connection points. Splice cases and slack loops are added at various points along the network. The splice case is where each section of the fiber optic cable is joined together, while the slack loop provides some extra fiber cable to facilitate restoration of service in the event the cable is damaged.

Step 7. Splice fiber segments. To join lengths of fiber together, a technician heats up the ends of the fiber strands and fuses them together to form a single strand.

We Call Customers that have submitted an inquiry
This information is handed over to our communications team who will reach out to homeowners who have inquired about Race services.

To Submit an inquiry, go to https://www.race.com/inquiry/ .

Step 8: Install drop cables. Once the network backbone is constructed, small fiber cables are connected to the backbone and the customer’s building. These drops can be aerial or in a conduit, depending upon how the customer’s current utilities reach their home.

Step 9: Install electronics and light your network. Specialized electronics are needed at both ends of the fiber-optic cable to “light” the fiber and provide a usable Internet connection. This includes Optical Network Terminal (“ONT”) at the customer’s home or office. ONT’s typically provide multiple places to connect Internet devices and phones. Once the devices are placed, engineers program and activate the service so that it can be connected to your computer or Wi-Fi router.

 

The Fiber Path to Your Home

Race_The Fiber Path to Your Home_2

Many Race Customers are very happy with their internet speeds once they get installed.  Here’s a simple infographic showing how fiber is connected to your home.
Remember: Fiber-optic is NOT like copper wiring that most internet service providers use.  With Fiber, customers do not lose broadband speed or capacity during peak usage times like with copper.  Your home will have a dedicated internet signal with symmetrical download and upload speeds.
  1. Fiber Optic cable is run via an aerial or underground drop to the “clamshell” which is installed outside of the home.
  2. The “clamshell” unit on the outside of the home houses the fiber cable that is run through the wall and connected to the Optical Network Terminal (ONT).
  3. The ONT converts the laser light signal from the fiber into an electrical signal.  CAT 5 or 6 cable is then run from the ONT to the router.
  4. If using our Race router, you will be able to hardwire devices using CAT 5 or 6 cable or utilize it’s 2 channel WiFi signal to connect to the internet.
Share, Like and Comment! Get Gigafied Today!. 

Tips: Underground Conduit Placement 👷

Some of our Race customers require Underground Conduit Placement in order to run fiber-optic to the home.  We at Race want to ensure that our customers have the information they need to make this a smooth process and have provided the following specifications to help.  The homeowner/developer/contractor is responsible for providing and adhering to the following underground requirements set by Race.

Remember that you can always call us at 877-722-3833 for any assistance.       

Scheduling ⏰

  • RACE needs to submit permit to Pole Owner and permit approved before any of these specifications can be executed.
  • Prior to the installation of any conduit, a RACE Communications Field Engineer will need to be scheduled to verify conduit route, pole conduit stub out, and home stub out.
  • A RACE Communications Field Engineer will need to be scheduled for conduit inspection before trench fill. Two days advance notice must be provided prior to conduit inspection, with a three day inspection window.
  • It is the homeowner / developer / contractor’s responsibility to contact “Call Before You Dig” prior to any excavation. 
  • It is the homeowner / developer / contractor’s responsibility to contact local building department for any permitting requirements.
  • RACE Communications will reserve the right to refuse fiber installation if any of these specifications are not met.
  • A scaled print of the project showing the lot layout. To be reviewed with RACE Communications Field Engineer.

Dimension 📐

  • Any conduit run under 250’ will require 3/4 inch Schedule 40 PVC conduit.*
  • For any run between 251’ and 400’, it will require a 3/4 inch Schedule 40 PVC conduit with a pull box.*
  • Any conduit run over 400’ will require a pull box location.
  • All conduits, sweeps, and couplers will be glued with PVC cement.
  • Sweeps are to be utilized at any splice location, riser pole, or structure. No Hard 90 degree bends to be used. A maximum of 3 sweeps in conduit run. 
  • All conduit runs to have ¼” nylon pull rope installed within it. Both ends of rope should be secured to outside of conduit and accessible.
  • Conduit at pole location will need to be stubbed up 2’ minimum.
  • Conduit at structure location will need to be stubbed up 4’ minimum.
  • Conduit install depth on private property is 12 – 18 inches. Please contact local building department for required private property depth based on county specifications. 
  • *note: you will not be able to run additional wires or cables in the same conduit should you use a 3/4 inch conduit. Underground Conduit Placement Specifications

Race Gigathon Rolled Out in Phelan

Residents of the Phelan, Piñon Hills and Oak Hills areas of San Bernardino County were in attendance for the 2nd “Gigafy Phelan” Town Hall as Race Communications rolled out it’s Race Gigathon, where residents can win prizes including 1 year of FREE internet service from Race.

Project Update:

Race has purchased property in the Phelan area as part of their project to service over 10,000 households with fiber to the home.  Currently, engineers are testing utility poles and performing land surveys to assist with the final designs of Race’s Fiber network.  Race announced that the project in Phelan will be divided into zones which will be announced at a later time.

Race Gigathon:

The announcement of the Race Gigathon was received with much fanfare. Those in attendance participated in the #RELAY portion of the Gigathon by asking questions to Race Team members.  Race raffled off 1 FREE month of Race Internet while one lucky winner will win 1 year of FREE internet at the finish of the Gigathon.   Instructions on how to play and enter into the Gigathon are available at https://www.race.com/gigathon.

Gigafy Phelan Town Hall:

Race will hold their next town hall on January 20th with the time and location still to be determined.  Make sure you are receiving our project updates by filling out our Inquiry Form.  Share with your neighbors and friends so they can receive updates as well.

Check out our Race Communications YouTube Channel

Race YouTube Channel

 

 

 

The Race Team Had a BLAST at Phelan Phamily Phun Days!

Race Communications rolled into town in the new Race “GIGA-MOBILE”  for the annual “Phelan Phamily Phun Days” in Phelan, CA.  The event included a carnival, bands, performances and a number of vendor booths.  Race team members participated alongside 20-25 other vendors, which included The Pizza Factory, Maui Wowi, CERT, The Desert Keepers, Metro PCS and more.  

We had a BLAST and plan on attending many more events in the Phelan area during our “Gigafy Phelan” Fiber Internet Project.  If you’d like to stay up to date with Race events and construction please fill out our Inquiry Form.

Race will also be making a huge announcement at our upcoming town hall meeting, so mark your calendars!

Race “Gigafy Phelan” Town Hall Meeting 

Friday November, 17th from 6-8pm at the Piñon Mesa Middle School Auditorium

9298 Sheep Creek Rd, Phelan, CA 92371