NFL Football is coming…

Don’t miss out on all the NFL action this season! Not only does the Race TV Lineup include ESPN and the NFL Network but with Race Internet’s lightening fast speeds you could also stream NFL games with no interruption! This 2017 NFL Season will be broadcasted on FOX, CBS, NBC, NFL Network and ESPN.  For […]

Surprise, Surprise, Yellow Zone!

Your Internet just got better!

We know you have anxiously awaited our launch since we announced we were coming to the Bear Valley Springs area!

It’s time to Gigafy your life with fiber optic Internet that offers speeds up to 25 times faster than DSL or cable.  With our gigabit fiber to the home plans you will never see another dreaded buffering circle, and because we know uploads matter just as much as your downloads

Today, you can officially start placing your orders for our fiber optic product line-up that includes:

  • Race Internet: Make your Internet connection fly–Gigafy. With speeds up to 100 times faster than DSL or cable, Race’s gigabit fiber-to-the-premises makes the Internet feel like it’s right next to you, on your own private network.
  • Race Phone: Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling, a full range of call and phone features, and very low international rates. Since our phone service is a traditional landline and not VOIP, it is reliable even in a power outage.
  • Race TV: This new, top of the line product is delivered over our company’s fiber-to-the-premises network. The service includes all of the most popular US cable channels and has something for movie buffs and sports enthusiasts alike. Enjoy Superior HD-quality video, a variety of news, sports and entertainment channels and the newest in DVR technology and Video OnDemand and offers a comprehensive TV package with close to 300 SD and HD channels.

Prior to the launch, all of the 4,800 residents had copper wiring running throughout town. Traditionally, copper wiring was designed to handle most analog communications such as Morris Code. But in today’s connected world, speed is a necessity that comes in the form of fiber optics.

Now residents in the Yellow can sit back and upload, download and stream at never before seen speed. Our service allows symmetrical speeds, up to 1GBPS, meaning it downloads and uploads content at the same speed and consistency in both directions.

Visit us on at Race.com or call us today at 1-877-722-3833 to place your order today!

 

What you should know about Cord Cutting

With rising cost, spotty service and mandatory contracts, the cable industry is taking a hit.

To date, the average Americans spent an average of $103 a month — $1,236 a year — on cable television in 2016.

More and more consumers are “cutting the cord.”

Not literally, but customers are getting rid of their cable boxes and using streaming services such as Netflix and Hulu and to watch their favorite shows.

In fact, in 2014, nearly 1.4 million nationwide households made the call to go cable-free or shut off their paid TV-subscription.

Not to mention, The FCC reported in that same year that the average monthly price of expanded basic service increased by 5.1% to $64.41 in 2012, compared to a 1.6% annual increase in the Consumer Price Index.

So if you’re thinking about cutting the cord, you’re not alone. But where should you start?

It’s overwhelming. In the post-cable arena, there are so many options to explore to find the perfect streaming combination.

Should you go with an AppleTV? Amazon Firestick? Upgrade to a SmartTV?

How do you know which option is right for you?

To know your best options, it’s important that you familiarize yourself in the term cord cutting. By definition, cord cutting is the practice of terminating your current cable or satellite television. The purpose of cord cutting is to save money but to still enjoy your favorite shows at a much cheaper price.

For starters, canceling your subscription would be the first step, but before you do make sure you follow these tips:

  • Do your research: Not every streaming system or streaming device is created equal. Knowing what options are available in your area and what are the product specs are all worth knowing up front.
  • Pricing: With so many different options available on the market, keep in mind pricing. For example, the Roku Express can range from $30-$80 and AppleTV starts from $149.
  • Know your cord-cutting services: Again, streaming devices and streaming services are two different things. Streaming services such as Netflix and Amazon prime Video are apps that offer individual services for television programming. Think of it as an a la carte feature. It’s the equivalent of paying for just what you want to watch.

Of course, for those of you a little unsure about cord cutting, you can always consider Race’s services. Our triple play offers you fiber optic Internet, Phone, and RaceTV. Our gigafy line allows you to sit back and upload, download and stream at never before seen speed.

Our service allows symmetrical speeds, up to 1 Gigabyte, meaning it downloads and uploads content at the same speed and consistency in both directions.

Call Race at 1-877-722-3833 or visit us at Race.com for more information.

 

 

 

 

 

Face to Face with Race: Eva Borras

When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.

How long have you been at Race?

I have been at Race for a year and one month.

What’s your official title?

I believe it’s called Customer Service Representative [laughs].

What exactly do you do at Race?

I take inbound calls that are non-technical. I’m really not technically inclined…so I  leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.

I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.

I also do line number porting [which is how customers are able to keep their home number when they switch from providers].

And then, anything else that may come up, but roughly that’s everything I do off the top of my head.

What’s your typical day like?

My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.

Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.

What three words can you use to describe Race?

That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.

Bonus Question: What’s your favorite movie?

You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.

Do I need to “Gigafy”?

As technology evolves, there’s something to be learned on a daily basis.

Gigabit Internet is the new kid on the block and one of the biggest tech crazes around.

For starters, experts believe Gigabit Internet will change the world we live in. According to Marti Hearst, a professor at UC Berkeley School of Information. In an article, she wrote she points out that we get to a gigabit world, “More interaction will be done with others remotely… We greatly reduce flying around for meetings because virtual conferencing feels real… Your golf lesson could be done with a coach remotely, in real time, while he or she watches your swing at the tee and has you make corrections and adjust your grip.”

Final_inline blogGigabit Internet is the next generation of broadband Internet service which is delivered over fiber optic lines and provides speeds of 1,000Mbps, which is also referred to as “1 Gbps” or “Gigabit” internet. This marks the highest speed of Internet a consumer can get, but only a handful of service providers offer it.

Think of Gigabit as a unit of measurement for digital storage space and speed. It’s a fiber-optic internet connection that offers never-before-seen speeds. That kind of speed equates to being able to download a high-definition movie in about 30 seconds. That’s pretty fast!

Every day, more and more Gigabit communities are popping around the country. From Austin, TX to Kansas City, KS, many different cities have benefited from lightening fast speeds.

But should you get a Gig?

Absolutely! If your household or business dabbles in activities that require more bandwidth, such as online gaming or video conferencing, you will benefit from Gigabit Internet. More speed is also necessary for homes and businesses with multiple people and devices who share bandwidth.

What can you do with Gig?
Just to name a few things:

  • That new 4K television, which delivers an ultra-high-definition resolution that displays close to 8 million pixels will look even more amazing. With such extensive technology, 4K is heavy on your bandwidth. Having more megabits will help maintain your connection and create a stronger stream…so no more buffering!
  • Want to create a smart home? Home automation is becoming more and more popular. As more wireless devices are created for controlling and automating your environment, your household is going to need more bandwidth.  Go ahead and get that wireless security camera  or the newest Nest thermostat. Your new gigafied home can easily support these new tech gadgets.

Currently, Race Communications offers fiber optic, Gigabit Internet, Phone, and TV services in communities across the state.

Our services include:

  • Race Internet: Make your Internet connection fly–Gigafy. With speeds up to 100 times faster than DSL or cable, Race’s gigabit fiber-to-the-premises makes the Internet feel like it’s right next to you, on your own private network.
  • Race Phone: Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling, a full range of call and phone features, and very low international rates. Since our phone service is a traditional landline and not VOIP, it is reliable even in a power outage.
  • Race TV: This new, top of the line product is delivered over our company’s fiber-to-the-premises network. The service includes all of the most popular US cable channels and has something for movie buffs and sports enthusiasts alike. Enjoy Superior HD-quality video, a variety of news, sports and entertainment channels and the newest in DVR technology and Video OnDemand and offers a comprehensive TV package with close to 300 SD and HD channels.

If you aren’t sure if Gigabit internet is a right for your household, give us a call at 1-877-722-3338 to speak with a member of our Sales team or visit at Race.com.

The Anatomy of your Race Order: What should you expect?

You’ve filled out your Race inquiry form. You’ve signed up for our newsletters about your community and we’ve been keeping you in the loop. Your order form is ready and you’ve selected your desires Race services and placed your order with us. So what happens now? It is important to understand that every community is different, but here are a general guideline that we follow.

  1. Your order is processed: Once you’ve placed your order either online or over the phone, the order will be sent to our in-house Customer Service team. Within 24-48 business hours, you should receive a welcome call that will review your order, confirm your selected services and go over next steps of what to expect.

Speaking of next steps…

Let’s discuss: Aerial vs. Underground: For many of our zones, we know beforehand whether your property is an aerial or underground drop (this is why we ask for your address at the start of every form and call). This is all determined in our engineering and construction phase. Now it’s important to know the difference between these two terms. They will dictate how your services will be installed.

  1. Aerial Drops: There are a number of ways an aerial drop can be completed. The most common way we install our aerial drops is a Race technician will install a line from a telephone pole to the side of your home and connect the fiber optic cord along the existing utility line to your home. Aerial drops are usually done within 7-10 business days after your order is placed. Once the drop is completed, our scheduling team is notified. Scheduling will then call the home owner to schedule the final in-home installation.
  2. Underground Drops: If your home has been deemed an underground drop or you have chosen to be underground, make sure your conduit has been approved by a field engineer. Note: Race does not dig on private property and a pull string must be provided so that technicians may pull the fiber through the underground conduit. If you have been deemed underground, but do not have existing conduit, make sure to review our underground specifications form before performing any work. See here for more details.

I’ve gotten my fiber lines installed, what should I expect next?: You’re almost there! Welcome to the final step of your Race installation process! A Race technician will be present for this step, we like to refer to this as the “Day Of” or “In-Home” Installation. For the day of install, it’s really helpful if you know where exactly you want your equipment to permanently be. Remember, once the technician installs the equipment, you cannot move it again. To see the best tips what affects your wireless speeds, see our blog here.

The first piece of equipment the technician will install will be the Optical Network Terminal (ONT), which is a piece of equipment that take the fiber optic cable and convert it into an Ethernet connection. After the ONT has been installed, the technician will install any other equipment you may have ordered such as a DVR or set top box. Once all your equipment is in place, it’s time to run a speed test to make sure your Race services are up to par. Once that is done, the technician will show you how to access your network and provide you with your login information.

Congratulations! You are officially connected to your new Race services. Now it’s time for you to upload, download, surf and stream at never before seen speeds. If at any point in time you have any questions about your products or any of our services, feel free to visit our website at race.com or give us a call at 877-722-3833.

Thank you so much for choosing Race!