A day of “firsts” – including a quadruple release!

There are going to be a lot of “firsts” today!

Welcome to the day of Race’s first ever QUADRUPLE zone release! That’s right! Grey, Black, Cyan and Violet are all being released today.

Homeowners in these zones will soon be able to experience our gigabit fiber-to-the-premises network that makes the Internet feel like it’s right next to you, on your own private network.

While Grey and Black are some of the lasts zones to be released in Bear Valley Springs – Cyan and Violet are the first two zones to be released outside of Bear Valley Springs in 2017! Had enough firsts? We haven’t!

Race is proud to introduce the new Race Underground Loan Program. It’s no secret! We know many of you are eager to experience fiber-based internet, phone and TV – but being an underground installation isn’t always convenient or affordable.

We have heard our customers’ challenges and concerns and because we believe that adequate broadband is necessity just like water and power, we have put this program together to make our services more attainable.

More information on our new underground loan program can be found here!

With this program you can leave the digging to us! The program is simple – Race will do the underground work for homeowners who require an underground drop for a flat fee that can be paid over 36 months with NO interest.

So now that the wait is over, what are YOU waiting for?

Give Race a call today at 1-877-722-3833 to speak with a member of our sales team to discuss which option is right for you!

Underground Installs made easy for Tehachapi residents.

Woo Hoo!

We have an exciting new program to announce – If you’re a resident living in: Bear Valley Springs, Golden Hills, Stallion Springs, Oak Knolls, Alpine Forest or Cummings Valley and you have been deemed an underground installation, you may want to pay extra close attention. We put this program together just for you!  

We know how eager everyone is to get their hands on our fiber-based internet, phone and TV services, yet for many being an underground installation presents an added cost and burden.  

What if we told you there’s a way to avoid third-party contractors or having to do the work yourself? After hearing your concerns and challenges, we put together a program to help alleviate the burden many homeowners experience when they are told they are an underground installation.  

Introducing – our new Race Underground Loan Program!

This program is exclusively designed for our underground customers to take advantage of. So now you can leave the digging to Race-certified technicians and not have to worry about finding the right contractor or setting aside weekends to complete the work yourself.   

The premise is simple – Race will do the underground work for homeowners who require an underground drop at a flat rate of $1080 that can be paid over 36 months with NO interest. We offer two price breaks for homeowners who wish to save a little more money.  

  • Bundle your services! Triple Play customers receive a $10/month discount and pay only $20/month for 36 months. This option requires you to subscribe to our Gigafy bundle. If you choose to cancel any one of the services included in the bundle, you will forfeit the discount and your monthly loan amount will be $30/month.  
  • Prefer to pay all at once? Pay a one-time fee of $1,000. When your trench is under 500ft, your cost will be a flat $1,000 fee when you pay upfront.  

Your first payment will not be due until your first monthly bill. Not to mention – this all comes with a one-year warranty!  

So now that the wait is over, what are YOU waiting for?

Give Race a call Monday-Friday (8am-6pm) at 1-877-722-3833 to speak with a member of our sales team to discuss which option is right for you!

 

Surprise, Surprise, Yellow Zone!

Your Internet just got better!

We know you have anxiously awaited our launch since we announced we were coming to the Bear Valley Springs area!

It’s time to Gigafy your life with fiber optic Internet that offers speeds up to 25 times faster than DSL or cable.  With our gigabit fiber to the home plans you will never see another dreaded buffering circle, and because we know uploads matter just as much as your downloads

Today, you can officially start placing your orders for our fiber optic product line-up that includes:

  • Race Internet: Make your Internet connection fly–Gigafy. With speeds up to 100 times faster than DSL or cable, Race’s gigabit fiber-to-the-premises makes the Internet feel like it’s right next to you, on your own private network.
  • Race Phone: Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling, a full range of call and phone features, and very low international rates. Since our phone service is a traditional landline and not VOIP, it is reliable even in a power outage.
  • Race TV: This new, top of the line product is delivered over our company’s fiber-to-the-premises network. The service includes all of the most popular US cable channels and has something for movie buffs and sports enthusiasts alike. Enjoy Superior HD-quality video, a variety of news, sports and entertainment channels and the newest in DVR technology and Video OnDemand and offers a comprehensive TV package with close to 300 SD and HD channels.

Prior to the launch, all of the 4,800 residents had copper wiring running throughout town. Traditionally, copper wiring was designed to handle most analog communications such as Morris Code. But in today’s connected world, speed is a necessity that comes in the form of fiber optics.

Now residents in the Yellow can sit back and upload, download and stream at never before seen speed. Our service allows symmetrical speeds, up to 1GBPS, meaning it downloads and uploads content at the same speed and consistency in both directions.

Visit us on at Race.com or call us today at 1-877-722-3833 to place your order today!

 

To Infinity and Beyond – Tehachapi Style

Excitement, enthusiasm, and enjoyment filled the air yesterday at the Tehachapi Airport.

Over 700 elementary and middle school students came, for one thing, to see their rockets take flight.

The students all came to together to celebrate weeks of their hard work. Since April, they have been participating in the Art, Science & Technology Educational (AST) Intermediate Space Challenge and Race Communications was there to cheer them on.

The Intermediate Space Challenge (ISC), started back in 2010 and is a program designed to capture youthful imagination about space and energize their interest in the engineering, mathematics, and Science career fields.

The ISC focuses on 4th and 5th grade, engaging them in a team effort to build a model rocket, write about their thoughts on space exploration, learn about rocket propulsion principles, and participate in a launch day event at Tehachapi Municipal Airport.

The challenge grades students on their banner designs, essay, and rocket flight.

Globally, of the 40 most advanced countries, the United States ranks No.38 when it comes to graduating science majors according to the Organization for Economic Cooperation and Development.

While Americans scientist still publish more papers than their international counterparts, not nearly enough students are graduating with degrees in the STEM field to keep up with the rest of the world.

But, yesterday was different.

“We’re living in such an awesome time that you guys will be shaping the future,” said Marie Walker, an AST Volunteer and MC of the event.

Hand-crafted, colorful banners with team names such as the “NASA Brats,” “Space Warriors” and the “Super Momma Birds” all eagerly waited for their rockets to take flight.

Purple glittered and American flag rockets were a few of the 29 one-of-kind designs that lined the skies. The cone-shaped rockets were mostly made out of cardboard and plastic and have an average height of about 350 feet of air time.

Before every rocket that took flight, there was a countdown and some teams even prepare a special cheer for their design. With every rocket launched, it ended with an “ooh and ah” from the energetic crowd.

“This has been a great tradition and addition to our children’s curriculum for the past 7 years,” said Jim Miller, Product Development, RaceTV. “We hope to be a part of this event for many years to come.”

 

 

 

 

 

 

 

What you should know about Cord Cutting

With rising cost, spotty service and mandatory contracts, the cable industry is taking a hit.

To date, the average Americans spent an average of $103 a month — $1,236 a year — on cable television in 2016.

More and more consumers are “cutting the cord.”

Not literally, but customers are getting rid of their cable boxes and using streaming services such as Netflix and Hulu and to watch their favorite shows.

In fact, in 2014, nearly 1.4 million nationwide households made the call to go cable-free or shut off their paid TV-subscription.

Not to mention, The FCC reported in that same year that the average monthly price of expanded basic service increased by 5.1% to $64.41 in 2012, compared to a 1.6% annual increase in the Consumer Price Index.

So if you’re thinking about cutting the cord, you’re not alone. But where should you start?

It’s overwhelming. In the post-cable arena, there are so many options to explore to find the perfect streaming combination.

Should you go with an AppleTV? Amazon Firestick? Upgrade to a SmartTV?

How do you know which option is right for you?

To know your best options, it’s important that you familiarize yourself in the term cord cutting. By definition, cord cutting is the practice of terminating your current cable or satellite television. The purpose of cord cutting is to save money but to still enjoy your favorite shows at a much cheaper price.

For starters, canceling your subscription would be the first step, but before you do make sure you follow these tips:

  • Do your research: Not every streaming system or streaming device is created equal. Knowing what options are available in your area and what are the product specs are all worth knowing up front.
  • Pricing: With so many different options available on the market, keep in mind pricing. For example, the Roku Express can range from $30-$80 and AppleTV starts from $149.
  • Know your cord-cutting services: Again, streaming devices and streaming services are two different things. Streaming services such as Netflix and Amazon prime Video are apps that offer individual services for television programming. Think of it as an a la carte feature. It’s the equivalent of paying for just what you want to watch.

Of course, for those of you a little unsure about cord cutting, you can always consider Race’s services. Our triple play offers you fiber optic Internet, Phone, and RaceTV. Our gigafy line allows you to sit back and upload, download and stream at never before seen speed.

Our service allows symmetrical speeds, up to 1 Gigabyte, meaning it downloads and uploads content at the same speed and consistency in both directions.

Call Race at 1-877-722-3833 or visit us at Race.com for more information.

 

 

 

 

 

Face to Face with Race: Raul Flores

Raised in sunny So-Cal, Raul Flores oversees all of Race’s technicians and trains them on the best methods to install our fiber optic product. Every day, he oversees scheduling to make sure our installs are done on time. Read more to find out about how Raul spends his days at Race.

How long have you been at Race?

I’ve been at Race for three years.

What is your official title?

I am the Field Manager.

So what exactly do you do?

I basically supervise all the field technicians. My day consists of overseeing the technicians and installs. I handle their payroll and I also manage our fleet vehicles. I oversee 7 technicians. I also stay on top of registration and maintenance for the Race Vehicles.

I work a lot with Customer Service.

How it all works is Customer Services schedules appointments with the customers. They will assign a technician that’s available and they will assign the tech a particular area because there are five areas in our Southern California region. Usually what I will do is look at the schedule to see how it is setup and if I feel I need to move someone around, I will contact Customer Service and see if we can make the changes.

I mostly do scheduling, paperwork administrative duties.

What has been your favorite project while working at Race?

My favorite project…I guess it has to be when I do data projects; I also enjoy training the technicians.

What three words would you use to describe working at Race?

Interesting, different, and exciting.

Bonus Question: What is the first thing you would buy if you hit the lottery?

The first thing I would do if I hit the lottery is, pay off my house [laughs]. I’m not really too materialistic like buying cars and clothes. If anything, I would buy another house to rent. Eventually, that money will run out so I would have some sort of income coming in.

 

 

Face to Face with Race: Eva Borras

When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.

How long have you been at Race?

I have been at Race for a year and one month.

What’s your official title?

I believe it’s called Customer Service Representative [laughs].

What exactly do you do at Race?

I take inbound calls that are non-technical. I’m really not technically inclined…so I  leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.

I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.

I also do line number porting [which is how customers are able to keep their home number when they switch from providers].

And then, anything else that may come up, but roughly that’s everything I do off the top of my head.

What’s your typical day like?

My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.

Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.

What three words can you use to describe Race?

That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.

Bonus Question: What’s your favorite movie?

You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.