A day of “firsts” – including a quadruple release!

There are going to be a lot of “firsts” today!

Welcome to the day of Race’s first ever QUADRUPLE zone release! That’s right! Grey, Black, Cyan and Violet are all being released today.

Homeowners in these zones will soon be able to experience our gigabit fiber-to-the-premises network that makes the Internet feel like it’s right next to you, on your own private network.

While Grey and Black are some of the lasts zones to be released in Bear Valley Springs – Cyan and Violet are the first two zones to be released outside of Bear Valley Springs in 2017! Had enough firsts? We haven’t!

Race is proud to introduce the new Race Underground Loan Program. It’s no secret! We know many of you are eager to experience fiber-based internet, phone and TV – but being an underground installation isn’t always convenient or affordable.

We have heard our customers’ challenges and concerns and because we believe that adequate broadband is necessity just like water and power, we have put this program together to make our services more attainable.

More information on our new underground loan program can be found here!

With this program you can leave the digging to us! The program is simple – Race will do the underground work for homeowners who require an underground drop for a flat fee that can be paid over 36 months with NO interest.

So now that the wait is over, what are YOU waiting for?

Give Race a call today at 1-877-722-3833 to speak with a member of our sales team to discuss which option is right for you!

Underground Installs made easy for Tehachapi residents.

Woo Hoo!

We have an exciting new program to announce – If you’re a resident living in: Bear Valley Springs, Golden Hills, Stallion Springs, Oak Knolls, Alpine Forest or Cummings Valley and you have been deemed an underground installation, you may want to pay extra close attention. We put this program together just for you!  

We know how eager everyone is to get their hands on our fiber-based internet, phone and TV services, yet for many being an underground installation presents an added cost and burden.  

What if we told you there’s a way to avoid third-party contractors or having to do the work yourself? After hearing your concerns and challenges, we put together a program to help alleviate the burden many homeowners experience when they are told they are an underground installation.  

Introducing – our new Race Underground Loan Program!

This program is exclusively designed for our underground customers to take advantage of. So now you can leave the digging to Race-certified technicians and not have to worry about finding the right contractor or setting aside weekends to complete the work yourself.   

The premise is simple – Race will do the underground work for homeowners who require an underground drop at a flat rate of $1080 that can be paid over 36 months with NO interest. We offer two price breaks for homeowners who wish to save a little more money.  

  • Bundle your services! Triple Play customers receive a $10/month discount and pay only $20/month for 36 months. This option requires you to subscribe to our Gigafy bundle. If you choose to cancel any one of the services included in the bundle, you will forfeit the discount and your monthly loan amount will be $30/month.  
  • Prefer to pay all at once? Pay a one-time fee of $1,000. When your trench is under 500ft, your cost will be a flat $1,000 fee when you pay upfront.  

Your first payment will not be due until your first monthly bill. Not to mention – this all comes with a one-year warranty!  

So now that the wait is over, what are YOU waiting for?

Give Race a call Monday-Friday (8am-6pm) at 1-877-722-3833 to speak with a member of our sales team to discuss which option is right for you!

 

Surprise, Surprise, Yellow Zone!

Your Internet just got better!

We know you have anxiously awaited our launch since we announced we were coming to the Bear Valley Springs area!

It’s time to Gigafy your life with fiber optic Internet that offers speeds up to 25 times faster than DSL or cable.  With our gigabit fiber to the home plans you will never see another dreaded buffering circle, and because we know uploads matter just as much as your downloads

Today, you can officially start placing your orders for our fiber optic product line-up that includes:

  • Race Internet: Make your Internet connection fly–Gigafy. With speeds up to 100 times faster than DSL or cable, Race’s gigabit fiber-to-the-premises makes the Internet feel like it’s right next to you, on your own private network.
  • Race Phone: Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling, a full range of call and phone features, and very low international rates. Since our phone service is a traditional landline and not VOIP, it is reliable even in a power outage.
  • Race TV: This new, top of the line product is delivered over our company’s fiber-to-the-premises network. The service includes all of the most popular US cable channels and has something for movie buffs and sports enthusiasts alike. Enjoy Superior HD-quality video, a variety of news, sports and entertainment channels and the newest in DVR technology and Video OnDemand and offers a comprehensive TV package with close to 300 SD and HD channels.

Prior to the launch, all of the 4,800 residents had copper wiring running throughout town. Traditionally, copper wiring was designed to handle most analog communications such as Morris Code. But in today’s connected world, speed is a necessity that comes in the form of fiber optics.

Now residents in the Yellow can sit back and upload, download and stream at never before seen speed. Our service allows symmetrical speeds, up to 1GBPS, meaning it downloads and uploads content at the same speed and consistency in both directions.

Visit us on at Race.com or call us today at 1-877-722-3833 to place your order today!

 

Face to Face with Race: Raul Flores

Raised in sunny So-Cal, Raul Flores oversees all of Race’s technicians and trains them on the best methods to install our fiber optic product. Every day, he oversees scheduling to make sure our installs are done on time. Read more to find out about how Raul spends his days at Race.

How long have you been at Race?

I’ve been at Race for three years.

What is your official title?

I am the Field Manager.

So what exactly do you do?

I basically supervise all the field technicians. My day consists of overseeing the technicians and installs. I handle their payroll and I also manage our fleet vehicles. I oversee 7 technicians. I also stay on top of registration and maintenance for the Race Vehicles.

I work a lot with Customer Service.

How it all works is Customer Services schedules appointments with the customers. They will assign a technician that’s available and they will assign the tech a particular area because there are five areas in our Southern California region. Usually what I will do is look at the schedule to see how it is setup and if I feel I need to move someone around, I will contact Customer Service and see if we can make the changes.

I mostly do scheduling, paperwork administrative duties.

What has been your favorite project while working at Race?

My favorite project…I guess it has to be when I do data projects; I also enjoy training the technicians.

What three words would you use to describe working at Race?

Interesting, different, and exciting.

Bonus Question: What is the first thing you would buy if you hit the lottery?

The first thing I would do if I hit the lottery is, pay off my house [laughs]. I’m not really too materialistic like buying cars and clothes. If anything, I would buy another house to rent. Eventually, that money will run out so I would have some sort of income coming in.

 

 

We Vote NO – Race Supports Net Neutrality

There might be some new changes with your Internet soon.

On Thursday a 2-1 vote led by the FCC, the Commission voted to propose a new review of the rules, with the goal of loosening the regulations on the industry.

The proposal also suggests repealing the “general conduct” rule that allows the FCC to investigate business practices of Internet providers that it suspects may be anti-competitive.

The proposal also aims to ban the blocking and slowing of websites, as well as the rule forbidding ISPs from charging websites extra fees.

“Today we propose to repeal utility-style regulation of the Internet,” said FCC Chairman Ajit Pai to the Washington Post. “The evidence strongly suggests this is the right way to go.”

The vote enables the FCC to begin taking public feedback on its proposal, which could be revised and put to a final vote later this year.

The term net neutrality has come to encapsulate the idea that Internet providers such as Comcast or Verizon should treat all web traffic equally and fairly.

This means they can’t block access to any websites or apps, and can’t meddle with loading speeds.

At Race, this vote isn’t something we’re for. We believe the Internet is a freedom that has incredible power to change our daily lives. We feel that consumers should be able to visit any site that they choose and use the Internet freely. Whether you decide to stream Netflix or shop on Amazon, consumers should be able to stream without the fear of having their speeds throttled or blocked from visiting certain websites.

“The internet has transformed how we live our lives and how our voices are heard,” said Carlos Alcantar, Vice President of Technology at Race Communications. “It must be protected.”

For more information about the vote, see here.

 

 

 

Face to Face with Race: Eva Borras

When you get your welcome call from Race Communications, have you ever wondered who’s on the other end? Most likely, you’re speaking with San Francisco native Eva Borras, who loves giving customers the best service. Read more to find out how she spends her days at Race.

How long have you been at Race?

I have been at Race for a year and one month.

What’s your official title?

I believe it’s called Customer Service Representative [laughs].

What exactly do you do at Race?

I take inbound calls that are non-technical. I’m really not technically inclined…so I  leave that to the guys [laughs]. I can schedule installations, I do all of the Welcome Calls for the new orders that come into the cue.

I do a lot of spreadsheet maintenance to keep the team up to date. I do order completions as it gets closer to the end of the month. Sometimes, things get overlooked and I go through the orders and provisions in the install cue, to make sure any order that has been completed, really has been completed.

I also do line number porting [which is how customers are able to keep their home number when they switch from providers].

And then, anything else that may come up, but roughly that’s everything I do off the top of my head.

What’s your typical day like?

My typical day is usually very busy. I mean I’m always busy and if I’m not busy, I’m looking into the system to find things that may need to be corrected or updated. All of us are moving so quickly, and there are things that go by the waist side, so I’m always on the search to correct things.

Whether I’m busy with outside info, calls and all that, I am finding things to do to make sure that everything we’re doing is top notch.

What three words can you use to describe Race?

That is a hard one [laughs]. I have more words than three. I knocked it down to: We are definitely awesome, progressive. We are competitive, reliable and friendly. That’s what I think of Race.

Bonus Question: What’s your favorite movie?

You’re going to laugh. It’s an older movie. It’s the 3-D animation, it’s called Up. If you haven’t seen it, go see it. I cried during the whole movie. It was wonderful. It brings out the sentimentality of life and what we’re here for.

“Phishing” – How to protect yourself.

Ads, ads, ads – the Internet is full of them!

Whether companies are vying for your attention through a flash sale or a targeted Facebook ad, digital advertising has taken the Internet by storm. Digital advertising has become more powerful than advertising because we consider it information rather than marketing.

But with every innovation, comes a dark side.

We’ve all seen the “WIN A FREE iPad” ad, but how many of those ads are actually real? And how many of those ads are a product of “Phishing”.

Phishing scams are typically fraudulent emails or ads appearing to come from legitimate enterprises. Once clicked, the ad is designed to direct you to a fake website to try and get you to enter personal information. If successful, the private information is usually used to charge your accounts for fraudulent payments, commit identity theft or worse, sold on the Black Market.

“Typically, people will use different means to present themselves as a source everyone knows. They use legitimate websites, logos and make every attempt for you to login with your personal information,” says Carlos Alcantar, Chief Technology Officer of Race Communications.

So think of it like this. You get an email or you see an ad from a notable establishment. The ad may state you’ve won a prize and that you must follow the link provided to redeem it. When you click the link or follow the ad, you have to enter your personal information to retrieve it. Don’t. Stop right there.

Once you enter your information, it becomes very hard, if not impossible, to retract.

We saw an example of phishing just last week, when hackers created a Google Doc phishing scam that affected millions of Gmail inboxes.  So what can you do to protect yourself?

“Never click on things that are suspicious,” says Alcantar. “If your gut tells you something isn’t right, listen to it.”

  • If you suspect something is a scam, go directly to the site and check for the promotion on the site. If it is legitimate, enter your information from there.
  • Never use links in an email to connect to a website unless you are absolutely sure they are authentic.
  • Always communicate personal information over the phone or through a secure website. (you can identify a secure site if https:// precedes the website address,
  • Never use email to share personal information such as credit card information or social security numbers. Even if you know the recipient of the email, unauthorized users maybe able to gain access to you or the recipient’s account.
  • If possible, avoid using your email on public computers. Information from an email is temporarily stored on a computer’s local disk and can be retrieved by another user if it is not deleted properly.
  • Do not click any buttons or links in pop-up windows. If your browser has a pop-up blocker, make sure it is enabled at all times. Don’t have a pop-up blocker? Get one!
  • Check your credit report and financial records regularly. This may not seem directly related, but checking your accounts for fraudulent activity will help you identify any changes immediately.