Bills, bills, bills – what should you know?

When you place an order with Race, we do our best to explain our billing system and process, but we know sometimes you’re just excited to finally be placing an order which is why we have created this brief cheat sheet on our billing process.

When it comes to billing, we try our best to KEEP THINGS SIMPLE – which is why we make sure that we bill you on the first of the month, every month (with the exception of January). It helps you have peace of mind that we won’t be sending your statement on different dates. Everyone has the same due date (the 20th of the month) as well. Starting the 21st of the month, you will begin accruing late fees.

Now that you know the “when”, what about the “how”?

We offer two forms of bill delivery:

Option 1 – ELECTRONIC (PAPERLESS) BILLING: No more paper, no more stamps, and no more headaches! You can choose to receive your statements via e-mail. This allows you to have a digital copy as well as a hard copy should you choose to print your statement.

Option 2 – PAPER BILLING: While we highly encourage everyone to switch over to paperless billing, we understand that some of our customers may want to have a hardcopy of their bills. For customers who choose paper billing, a $2.00 surcharge will apply.

We like to make things easy on you which is why we offer various methods of payment:

Option 1 – AUTOMATED BILLING: Yes, you can set up automatic payments – if you are not already set up, the transition is simple. To automate your billing, please call 877-722-3833, select option 2 followed by option 4 to speak with our billing department who will be happy to assist you with the process. Each time a payment is processed, you will receive an email receipt for your records.

Option 2 – ONLINE PAYMENT: Don’t like auto-draft? Not a problem. Next time a payment is due, simply log on to our online portal via our website (www.race.com), and follow the instructions for online payment using the payment method of your choosing.

Option 3 – PAY BY CHECK: Like to send a check? Not a problem – just be sure to mail your check in advance (remember, your due date is always the 20th of the month) Checks should be mailed to:

Race Communications
ATT: Billing
1325 Howard Ave. #604
Burlingame, CA. 94010

Information about your first bill:
Please be aware that your first bill may differ from your expected monthly total. As we said before, Race runs statements on the 1st of every month so your first statement will most likely include a pro-rated amount based on your start date in addition to the current month’s charges.

For example, if you are installed on the 25th of June, you will receive your first bill on July 1st. Your first bill will include the prorated amount for the month of June as well as the full amount for July.

We hope this answers all your questions – if not, let us know by leaving a comment below!

The Bear Valley “Cruise In” car show tradition lives on!

On Sunday, July 1st, the annual “Cruise-In” car show took place during the Bear Valley Springs 4th of July celebration. The car show was initially set to be canceled due to declining membership and lack of volunteers until the employees at Code3IT decided to step in. Enlisting the help of Race Communications and the Bear Valley Springs Association (BVSA), Code3IT made sure that the show went on!

After weeks of preparation and advertising, 50 cars, trucks and motorcycles lined the parking lot of the BVCSD vying for the first place prize. Some of the entrants included a 1948 John Deere truck, a 1963 Ford Galaxie and a 1955 Chevy Belair. The proceeds from the entry fees will be donated the Bear Valley Springs Shooting Range.

The winners were determined by the public who cast their vote by submitting a ballot to the judges. So without further ado, here are the winners of the 2018 “Cruise-In” Car show!

1st place – People’s Choice: Herb and Terry Martindale, ’31 Ford Model AIMG_7747
2nd place – People’s Choice: Bob Wright, ’41 Ford Truck
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3rd place – People’s Choice: Don and Marilyn Bailey, 2012 Ford Shelby
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Sponsor’s Choice: Kevin Applegate, ’17 Ford Model T
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See you next year, everyone!

 

About Code3IT:
Code3IT is a one-stop shop for any IT needs, be it network security, data migration or advanced server setups. The company has clients from all walks of life including city government offices, police departments, and HOAs.

For more information about Code3IT, please visit their website.

Race Communications’ Summer Review.

2018 has been filled with releases, events, and expansion for Race Communications. In May, the company officially opened a new office in Tehachapi, CA where the company has a strong fiber footprint in the outlying communities of Stallion Springs, Brite Valley, Oak Knolls and Bear Valley Springs. Race has hired several local residents to build their marketing and sales team and is revving up their efforts in their service areas in the High Desert and Central Valley.

The month of May also brought the release of the first part of the “Gigafy Phelan” project, a hard-fought project that was approved in July 2017, after years of challenges and obstacles.

Since June 2018, Race has installed 98% of the residents who had previously inquired about service in the released zone – the release came two full months ahead of the initial target date of August 2018. “Gigafy Phelan” was not the only project to be released – the “Gigafy Occidental” project in Northern California was also released and installs began immediately. At this time over 70 percent of the community has signed up for services from Race.

The release of these communities has given Race the momentum to continue their expansion and Race opened a new field operations office in Phelan, CA and marked the occasion with a BBQ Kick-Off and ribbon cutting ceremony on July 21st. The company was recognized by Congressman Cook’s office for their efforts in the area and for their continued work in rural unserved and underserved areas across the state.

 

Race looks forward to the second half of 2018 and continued progress. Race is on a mission to provide affordable high-speed broadband to the communities where larger carriers have ignored the needs of the residents. Race will continue to support net-neutrality, promote broadband access and adoption, and will continue to seek out new projects in unserved and underserved regions in California.

Finally, a big THANK YOU to those who have chosen Race as their new service provider as we could not have done this without you. Our customers are part of the Race family, and we look forward to providing our customers with the newest technology and the friendly customer service they have come to know.  Stay tuned for more exciting news from Race as the year progresses!

 

SB 822 Squashed by Assembly Committee

On May 30th of this year, the California Senate approved Senate Bill 822, a bill that aimed to reinstate the net neutrality regulations repealed by the Federal Communications Commission (FCC) last December. Today, June 20, 2018; the California net neutrality bill was gutted in the Assembly committee meeting.

The California net neutrality bill that advocates hailed as the “gold standard” for Internet protections, was “eviscerated,” its chief backer, Sen. Scott Weiner said, in a committee hearing Wednesday morning.

The Senate Bill would have barred ISPs from blocking, throttling or engaging in paid prioritization. SB822 would have also prevented ISPs that don’t abide the prohibitions in the bill from contracting with California state and local governments.

However, in an 8-0 vote, the state Assembly Communications and Conveyance Committee adopted amendments to SB822, which removed the provisions that would have given the state the strongest prohibitions against discriminatory treatment of Internet traffic in the country.

Among its recommendations were to allow a debated ISP practice called “zero rating,” where some websites and apps don’t count against a consumer’s data allowance. Opponents view zero rating as a backdoor way of discriminating against online services that don’t sign on with free-data deals with broadband and wireless companies.

Race Communications was in full support of the bill and is saddened by the outcome of today’s committee meeting. Our company will continue to maintain a pro net-neutrality policy and hopes that our peers will continue to do the same.

Sources:
https://www.sfchronicle.com/business/article/California-net-neutrality-bill-eviscerated-13011048.php

What is affecting your Wi-Fi speeds and what can you do about it?

You recently got installed with the latest in Internet technology, and you are officially “Gigafied”, but what gives? Why are your speed tests not showing 1,000Mbps? If your home Wi-Fi doesn’t seem to be functioning as well as you think it should be, there are some factors which could be affecting your connection. Before you call Race or a professional, lets talk about some of the things you can try to optimize your Wi-Fi connection:

  1. Your equipment – Saving power can be a good thing, but when your computer is running on battery or “power saving” mode, it can affect your bandwidth. Check your computer’s settings and make sure your device is not in power saving mode, and try to stay plugged in as much as possible. Also be aware that your computer or device may not be capable of gigabit speeds. A lot of laptops have a cap of 100Mbps due to their chip set.
  2. Distance – while thick walls and obstructions can also be an issue, the distance from your router can be just as much of a problem. If you are trying to connect a large home, it might be a good idea to invest in a signal booster or secondary router. Here’s a rule of thumb: Just by doubling the distance between router and client you can expect throughput to shrink to one-third of its original value. A wireless repeater, which will set you back $20-$100, should boost your signal noticeably.
  3. Obstructions – Thick walls, large bookshelves and stairs can also affect your speed. Try to place your router in a central, yet unobstructed location for optimal results.
  4. Other networks close by – An area with a large amount of different Wi-Fi networks may suffer from poor signal strength because of all the conflicting transmissions. This may be the case in office buildings or apartment complexes. Try switching to a different transmission such as the 5.0 network that Race offers.
  5. Appliance interference – Did you know your microwave could be making your internet slow? That sounds strange, but it can be the case sometimes that household appliances operating on the same frequency as your router could slow down your Wi-Fi. Check to see whether your connection is stronger when appliances such as cordless phones, microwaves, and security camera are off.
  6. Who is the bandwidth hog? – Many people share their Wi-Fi with family members, roommates, or colleagues, but keep in mind that their internet activities could be affecting your speed too. If someone on your Wi-Fi network is hogging bandwidth by constantly downloading or streaming, this could be a reason why your connection has slowed
  7. Firmware or driver issues – An often forgotten problem (that is easy to remedy) is outdated firmware. Make sure your router’s firmware is up-to-date.  Expect bandwidth, feature set and resiliency to signals to increase with the first few firmware updates.

Keep in mind that Wi-Fi speeds won’t ever hit 1,000Mbps as most computers on the market are unable to handle the speed, but you should be able to consistently see speeds of 200-600Mbps depending on your gear and number of users in your home.