Race Communications recently experienced a major interruption in service throughout California due to a cut fiber line. Cut fiber lines tend to occur during this time of year as this glorious warm weather is a great motivator when it comes to getting home-improvement projects done!
Whether you’re finally getting around to fixing up the patio or you’re adding a new and improved garage or shed, calling 811 should be your very first step! You never know what may be lurking underground.
Water, gas, and electricity are just some of the utilities that may be underground on your property – not to mention your precious fiber lines for internet and phone services. Surely you wouldn’t want to disrupt your service (or your neighbor’s service)! In order to avoid a major headache in the form of a burst water pipe or electrical outage, be sure to call 811 at least two business days before you plan to dig.
The 811 call center will then ensure that all public utilities are notified about the upcoming dig on your property. You may be asked to mark the area you plan to dig with white paint or white flags, which can be found at many hardware stores.
Then, each organization, either by themselves or via a hired third-party, will mark the area of each utility. Each type of utility has a different color so that you will know what is where. Not sure what the colors are? Here’s a quick recap:
The designated color for drinking water is blue; sewer is green, and gas, oil and steam are all marked yellow. Red is the color for electrical utilities and orange signifies communications – like internet, telephone and TV.
When you call 811, they will also mark for public utilities which are the ones that use the public right of way (or easement) to your house. You’ll need to keep an extra eye out for these as these lines could be responsible for providing service to entire neighborhoods.
So again, don’t break out that shovel before you make the call to 811! Be prepared that the representative will ask you some questions in order to process your request, including your address and nearby cross streets, city, county, the type and scope of the digging project, and a contact number. Now, what are you waiting for? Better get started on that “honey-do” list!
The Health and Safety of our employees and customers remains our top priority here at Race. We continue to closely monitor the State and Federal updates and have our staff in direct communication with the CPUC and State CIO offices. Our State is adapting and changing on a daily basis to stay ahead of the virus. Your Race Team is evaluating these guidelines and protocols and adjusting company policies to adapt to these new conditions.
Race understands that now more than ever that our customers need to stay connected. We are taking steps to assure all our customers can stay in touch with work, school and news. Our staff will continue to work our normal business hours and our Network Operation Center (NOC) will continue to operate 24/7 to ensure the reliability and performance of our network.
Safety for our Technicians during site visits
We are continually educating staff on best hygiene and social distancing practices and are cleaning our equipment and vehicles on a regular basis.
When our installation or service work can be performed on the outside of the business or home, we will complete the work without customer contact.
How can our customers help?
If you or a member of your household or business are experiencing flu-like symptoms and have a scheduled appointment, please call our service center at 877 722 3833 to reschedule the appointment.
Public locations closed
Race has closed all public offices that have customer contact.
When returning equipment please mail to:
1170 E. Tehachapi Blvd. Suite C Tehachapi, CA 93561
At this time Race is scheduling service calls for interruption of data or phone services as priority calls.
To limit the number of calls to our call center, Race customers can email firstname.lastname@example.org or chat with a support tech at race.com by clicking the icon on the lower right-hand side.
Race has designed and built our fiber networks to be able to sustain maximum capacity. With our NOC working 24/7 we will continue to monitor the network to maintain peak performance.
For our Race Enterprise customers, we continue to provide you the support you need. If you are experiencing demands on your networks by your new remote workforce, please contact our support team to evaluate your connection.
Race will continue to send updates as conditions change.
For the past week, the hashtag clear the list has been trending on social media. #ClearTheList works to provide teachers with much-needed classroom goods. Teachers everywhere are sharing their wishlists asking for some help for the new school year.
Last year, Race Communications hosted backpack giveaways in two of our markets. This year, our company teamed up with HP Communications and Code3 IT to give away even more goodies in an effort to #ClearTheList. Thanks to the sponsorship of our partners, we were able to distribute over 400 backpacks across Kern and Mono counties as well as giving away over 7,000 pencils to schools in Tehachapi, Boron, Mojave and Bridgeport, CA!
Our company hosted three separate giveaways in the towns of Phelan, Boron and Bridgeport, CA and provided the Eastern Sierra School District with an additional 30 backpacks for children who attend their elementary schools.
In Boron, Kern County 2nd District Supervisor field representative Michael Clark along with the 2019 Boron Community Queens joined Team Race as they handed each child a backpack and also gave away sunglasses, frisbees, and other “swag”.
Race enjoys giving back to the communities we serve and we are already looking forward to next year’s back to school events!
BroadbandNow recently announced their 2019 Service Provider Awards Program. This program is the culmination of a massive, cross-disciplinary effort to highlight excellence among internet service providers across the United States.
As the only consumer resource investing in data aggregation and validation for independent, regional ISPs, the website is rolling out this awards program in order to recognize providers of all sizes that offer excellent service to consumers across the nation.
We are thrilled to announce that Race was ranked in two separate categories from BroadbandNow and our ‘Gigafy Me’ package was recognized as one of the Top 10 Most Affordable Broadband Plans Nationwide AND as one of the Top 10 Most Affordable Gig Internet Plans Nationwide!
We pride ourselves on providing fast, reliable internet at an affordable cost, and we are so proud of the team behind our network. We want to thank them for all their hard work. We also want to recognize our customers for choosing us, a local provider for their home entertainment needs.
We want to encourage our customers to leave us a review with Broadbandnow (be sure to click on the customer review tab). With your help, Race could be recognized in additional categories!