Gigafy your life, Gigafy your business!

Our projects don’t just consist of homes and families that need better connectivity – our communities are also filled with small business owners. We know that adequate broadband is a necessity for businesses in today’s digital age and we can’t wait to see what many of the local business owners can do with our ultra-high speed Internet.

With our expansion into new communities, we feel that we should address and clarify some key differences between residential services and business offerings.

  • Our business plans are not just limited to commercial buildings – if you live and work from home (content writer, graphic designer, web developer, etc) and feel that a business plan may be right for you then you are welcomed to sign up for our business broadband services.
  • A key difference between business and residential plans is that while Race offers static IP addresses, it is only offered to businesses. Unfortunately, Race does not offer static IP options for residential customers. So if you need a static IP, a business plan is the way to go.
  • While we only offer two plans for residential customers, Race offers a variety of plans for businesses starting at just $60/month.
  • Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling and very low international rates. Our business plans are just $35/month – that is a bargain compared to any of our competitors!
  • We have dedicated business representatives that can assist you every step of the way – from order to install!

We also offer broadband services and tailored solutions for enterprise clients – for a business or enterprise quote, contact Chris Hajj at 877-722-3833 and dial extension 129.

 

The thing about construction is…

It is a moving target! With larger projects such as our “Gigafy Phelan” project, construction will hit the ground running in all areas at once. However, construction can only occur once engineering and permits have been completed. This means that our crews will work on multiple zones at once, but release dates can be delayed or changed if there are engineering or permitting delays.

We do our best to keep everyone informed of the release dates and can sometimes be hesitant to share too much, we do so to avoid disappointment in the communities we serve.

Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases to our process, each with its own sub-steps and processes.

1. Research and Exploration.
We spend a lot of time in this phase, developing a construction plan for the communities we are researching and working with local authorities on permitting and other issues.

2. Design.
We use the data gathered to create a map of where we can build based on existing infrastructure and obstacles.

3. Construction.
This is the step you see the most. Once our plans are complete, our crews get straight to work laying and splicing miles of fiber.

4. Sign up and Installation.
Once our construction is almost complete, we will release our order form for your region, and you can choose the services you want for your home or business. This will initiate the installation process which has its own steps.

Next up for release are the following zones and projects – exact release dates will be given in the coming weeks:

Bridgeport: Late August
Walker: Late August
Phelan – Gold Zone: Mid to late September
Phelan – Peach Zone: Early to mid-October

If you live in Phelan and want to learn more about what zone you are in, please visit our “Gigafy Phelan” coverage map

GIGABIT vs. GIGABYTE – Why is everything so confusing?

Do you get confused when you hear gigabit, gigabyte or megabit? Do you scratch your head when you see abbreviations such as Mbps? If your answer is “Yes” to any of these questions, rest assured you are not alone. We at Race understand this can be confusing, especially for those of you who live in unserved or underserved communities where broadband has been non-existent and we are here to help you navigate through this new terminology.

Many people confuse the terms “gigabit” and “gigabyte” as well as the terms “megabit” and “kilobit”. While both “bit” and “byte” are units of measurement describing digital data, how much they measure and how they are used are different.

A bit is one of the most basic units used in telecommunications. A bit is considered data moving so when we’re talking about internet speeds, the correct term to use is bits per second. Race’s “Gigafy Me” plan provides speeds up to 1Gbps, one gigabit (or a thousand megabits) per second.

Meanwhile, bytes are generally used when describing data capacity such as hard drive storage. One Byte equals 8bits. We measure the sizes of our files and the hard drives that store them in megabytes, gigabytes, and terabytes. 

When we need to refer to numbers of bits or bytes as those numbers get larger and larger, we use the prefixes from the metric system (see table below for examples).

prefix multiplier bits-to-bytes bytes-to-bits
kilo- (K) 1,000x 1Kb = 125B 1KB = 8Kb
mega- (M) 1,000,000x 1Mb = 125KB 1MB = 8Mb
giga- (G) 1,000,000,000x 1Gb = 125MB 1GB = 8Gb
tera- (T) 1,000,000,000,000x 1Tb = 125GB 1TB = 8Tb
Source: Atlantic.net

To distinguish between the two when abbreviating them, the lower-case “b” traditionally represents “bit”, whereas the upper-case “B” represents “byte”.Bytes are generally used when describing data capacity. We measure the sizes of our files and the hard drives that store them in gigabytes and terabytes (and, perhaps soon, petabytes!).

This can get confusing for many, especially if they are switching from a satellite or wireless provider that sells their packages based on usage, not speed. With Race, you are never charged for usage and you can rest assured that we won’t be throttling your speed after a certain amount of data is used. With us, you simply pay for the speed you want – and we make selecting a plan as easy as possible.

We offer 25Mbps as our Basic Broadband+ package and 1Gbps (1,000Mbps) as our “Gigafy Me” package. Both packages offer symmetrical speeds which means you are getting the same speed for your uploads and your downloads!

How fast is 1000Mbps or 125MB/s is in terms of usage? Below are examples of files with the average download duration:

  • MP3 file — 3MB, less than 1 second
  • TV episode — 350MB, 3 seconds
  • 720p High Definition TV episode — 950MB, 8 seconds
  • Blu-Ray Movie — 15GB, 2 minutes
Source: myrepublic.com

Bills, bills, bills – what should you know?

When you place an order with Race, we do our best to explain our billing system and process, but we know sometimes you’re just excited to finally be placing an order which is why we have created this brief cheat sheet on our billing process.

When it comes to billing, we try our best to KEEP THINGS SIMPLE – which is why we make sure that we bill you on the first of the month, every month (with the exception of January). It helps you have peace of mind that we won’t be sending your statement on different dates. Everyone has the same due date (the 20th of the month) as well. Starting the 21st of the month, you will begin accruing late fees.

Now that you know the “when”, what about the “how”?

We offer two forms of bill delivery:

Option 1 – ELECTRONIC (PAPERLESS) BILLING: No more paper, no more stamps, and no more headaches! You can choose to receive your statements via e-mail. This allows you to have a digital copy as well as a hard copy should you choose to print your statement.

Option 2 – PAPER BILLING: While we highly encourage everyone to switch over to paperless billing, we understand that some of our customers may want to have a hardcopy of their bills. For customers who choose paper billing, a $2.00 surcharge will apply.

We like to make things easy on you which is why we offer various methods of payment:

Option 1 – AUTOMATED BILLING: Yes, you can set up automatic payments – if you are not already set up, the transition is simple. To automate your billing, please call 877-722-3833, select option 2 followed by option 4 to speak with our billing department who will be happy to assist you with the process. Each time a payment is processed, you will receive an email receipt for your records.

Option 2 – ONLINE PAYMENT: Don’t like auto-draft? Not a problem. Next time a payment is due, simply log on to our online portal via our website (www.race.com), and follow the instructions for online payment using the payment method of your choosing.

Option 3 – PAY BY CHECK: Like to send a check? Not a problem – just be sure to mail your check in advance (remember, your due date is always the 20th of the month) Checks should be mailed to:

Race Communications
ATT: Billing
1325 Howard Ave. #604
Burlingame, CA. 94010

Information about your first bill:
Please be aware that your first bill may differ from your expected monthly total. As we said before, Race runs statements on the 1st of every month so your first statement will most likely include a pro-rated amount based on your start date in addition to the current month’s charges.

For example, if you are installed on the 25th of June, you will receive your first bill on July 1st. Your first bill will include the prorated amount for the month of June as well as the full amount for July.

We hope this answers all your questions – if not, let us know by leaving a comment below!