In May 2017, Race Communications ensured our customers that we would support Net Neutrality. Even though the rules and regulations on how the internet runs has changed we continue that promise. Though this topic has become very political in nature, being a smaller internet service provider who will continue to protect our customers’ privacy and not throttle their internet speeds is beneficial for Race Communications, our customers and the internet as whole.
Race Communications has stood by the mission of providing service to underserved communities and to those communities that larger providers have long ignored. It would only make sense for Race to continue support Net Neutrality and not let our services be affected by this change in regulations. Be happy that you are a Race customer! If you don’t have Race and are in our service area, call our team at 877-722-3833 or visit www.race.com to get started today.
Many Race Customers are very happy with their internet speeds once they get installed. Here’s a simple infographic showing how fiber is connected to your home.
Remember: Fiber-optic is NOT like copper wiring that most internet service providers use. With Fiber, customers do not lose broadband speed or capacity during peak usage times like with copper. Your home will have a dedicated internet signal with symmetrical download and upload speeds.
Fiber Optic cable is run via an aerial or underground drop to the “clamshell” which is installed outside of the home.
The “clamshell” unit on the outside of the home houses the fiber cable that is run through the wall and connected to the Optical Network Terminal (ONT).
The ONT converts the laser light signal from the fiber into an electrical signal. CAT 5 or 6 cable is then run from the ONT to the router.
If using our Race router, you will be able to hardwire devices using CAT 5 or 6 cable or utilize it’s 2 channel WiFi signal to connect to the internet.
Some of our Race customers require Underground Conduit Placement in order to run fiber-optic to the home. We at Race want to ensure that our customers have the information they need to make this a smooth process and have provided the following specifications to help. The homeowner/developer/contractor is responsible for providing and adhering to the following underground requirements set by Race.
Remember that you can always call us at 877-722-3833 for any assistance.
RACE needs to submit permit to Pole Owner and permit approved before any of these specifications can be executed.
Prior to the installation of any conduit, a RACE Communications Field Engineer will need to be scheduled to verify conduit route, pole conduit stub out, and home stub out.
A RACE Communications Field Engineer will need to be scheduled for conduit inspection before trench fill. Two days advance notice must be provided prior to conduit inspection, with a three day inspection window.
It is the homeowner / developer / contractor’s responsibility to contact “Call Before You Dig” prior to any excavation.
It is the homeowner / developer / contractor’s responsibility to contact local building department for any permitting requirements.
RACE Communications will reserve the right to refuse fiber installation if any of these specifications are not met.
A scaled print of the project showing the lot layout. To be reviewed with RACE Communications Field Engineer.
Any conduit run under 250’ will require 3/4 inch Schedule 40 PVC conduit.*
For any run between 251’ and 400’, it will require a 3/4 inch Schedule 40 PVC conduit with a pull box.*
Any conduit run over 400’ will require a pull box location.
All conduits, sweeps, and couplers will be glued with PVC cement.
Sweeps are to be utilized at any splice location, riser pole, or structure. No Hard 90 degree bends to be used. A maximum of 3 sweeps in conduit run.
All conduit runs to have ¼” nylon pull rope installed within it. Both ends of rope should be secured to outside of conduit and accessible.
Conduit at pole location will need to be stubbed up 2’ minimum.
Conduit at structure location will need to be stubbed up 4’ minimum.
Conduit install depth on private property is 12 – 18 inches. Please contact local building department for required private property depth based on county specifications.
*note: you will not be able to run additional wires or cables in the same conduit should you use a 3/4 inch conduit. Underground Conduit Placement Specifications
Race Communications has made a move to “Go Green” with our new paperless billing option for customers. Race customers who choose this option can continue to pay their bills via phone, mail or through our customer web portal. You can also set up auto-pay for your monthly billing cycle.
We are excited about bringing you the best fiber-based internet and customer service around today. We’ve come up with a quick How To Guide so you can access and manage your account. You can also view our “How To” Video on YouTube.
TIP 1: LOGIN TO YOUR RACE ACCOUNT – You can access your customer dashboard at www.race.com. Click on Sign In and you will be prompted to enter your Race Client ID and Password. Your Race Client ID should be your account number.
TIP 2: PAPERLESS BILLING – Instead of receiving your bill in the mail, you can choose our paperless option and receive your bill via email. You still have the option of paying your bill via phone, mail or auto-pay. The transition to go paperless is simple. You can access your customer dashboard by signing in to your account at race.com. Your customer dashboard will give you the option to SWITCH NOW to paperless billing.
TIP 3: UPDATE EMAIL ADDRESS – To update your email, click the BILLS & PAYMENT tab, then click Billing Options in the TOOLBOX. Enter your email in the box provided and click Add Email. You can also click Delete to remove an email from your list.
TIP 4: UPDATE MAILING ADDRESS – To update your billing address click on the ACCOUNT SETTING tab. Enter your updated information in the designated space, then click the Change button.
TIP 5: SET UP AUTO-PAY – To automate your monthly payments click on the BILLS & PAYMENT tab, then click Billing Options in the TOOLBOX. Scroll to the bottom of the page and click ADD NEW CARD. Enter your credit card information and check the Use this Credit Card for repeat payments box, then click the Add Card button.
If you have any questions please call one of our Race Team members at 877-722-3833.