Raised in sunny So-Cal, Raul Flores oversees all of Race’s technicians and trains them on the best methods to install our fiber optic product. Every day, he oversees scheduling to make sure our installs are done on time. Read more to find out about how Raul spends his days at Race.
How long have you been at Race?
I’ve been at Race for three years.
What is your official title?
I am the Field Manager.
So what exactly do you do?
I basically supervise all the field technicians. My day consists of overseeing the technicians and installs. I handle their payroll and I also manage our fleet vehicles. I oversee 7 technicians. I also stay on top of registration and maintenance for the Race Vehicles.
I work a lot with Customer Service.
How it all works is Customer Services schedules appointments with the customers. They will assign a technician that’s available and they will assign the tech a particular area because there are five areas in our Southern California region. Usually what I will do is look at the schedule to see how it is setup and if I feel I need to move someone around, I will contact Customer Service and see if we can make the changes.
I mostly do scheduling, paperwork administrative duties.
What has been your favorite project while working at Race?
My favorite project…I guess it has to be when I do data projects; I also enjoy training the technicians.
What three words would you use to describe working at Race?
Interesting, different, and exciting.
Bonus Question: What is the first thing you would buy if you hit the lottery?
The first thing I would do if I hit the lottery is, pay off my house [laughs]. I’m not really too materialistic like buying cars and clothes. If anything, I would buy another house to rent. Eventually, that money will run out so I would have some sort of income coming in.