Face to Face with Race: Kyle Wing

Look up in the sky, it’s a bird, it’s a plane! No! That’s just Race’s jack-of-all-trades, Kyle Wing! As an Orange County native and a loyal Race employee, Kyle wears many, many hats. If he’s not working our latest designs for a new community, you may be able to catch him helping our customers with their installs. Read below to find out more information about Kyle.

How long have you been at Race?

I’ve been with Race for about three and half years.  I was hired on November 4th, 2013.

What’s your official title?

I am the Outside Plant Project Manager.

What do you exactly do at Race?

I’m probably one of the guys that wear one of the most amounts of hats here in the company along with the partners. I know I have that title, but I do just about everything. I go out in the field, I help the guys in the field if needed. I splice, I do design work for our fiber network and engineering. I also help with our wireless networks. I’ll go out, do site surveys with all the customers to determine if it’s an aerial or underground install. I go over any underground construction that’s needed. I go out and do site walks for any new construction that may be coming up. Sometimes, I even help with trouble tickets and training.

How did you get started with Race?

I first met Raul and the other partners up in Bishop, CA. I was working for my old cable company and I was in Bishop, at a meeting for the Digital 395 project [a project that aims to build 583-miles of fiber optic network between Barstow, CA and Carson City, NV]. I was up there doing a presentation.

While I was in that meeting, a colleague introduced me to the Race partners. We started talking, and they were really interested in me because of my knowledge. I had a couple talks with them. Had an online interview with them and things lined up and I’m here now!

What’s your typical day like?

I don’t have a typical day [laughs]. My Mondays and Tuesdays are typically full of site surveys, where I go out and identify if a property is aerial or underground. Then I meet with the customers to go over all the underground construction if needed. My Wednesdays and Thursdays and Fridays are basically my floating days. So whatever comes up, if there’s a floating ticket, if there’s office work that needs to get done. I’ll do it on those days.

What do you like most about Race?

For me, it’s nice, because every day is definitely different. I don’t get stuck in a rut having to do the same thing over and over again and it’s great working for a company that is using cutting edge technology. It’s not like we’re like the old companies out there using copper-based technologies and having customers complaining to get off our system. It’s nice working with a new, growing company.

What’s the most rewarding factor about your job?

For me, the most rewarding thing is being able to work head-on with Race and help design, plan and build these projects that are bettering the Internet to rural communities.

Bonus Question: What do you do in your spare time?

I like being outdoors, going fishing, hiking, and dirt bike riding.

 

Welcome Orange, Pink, Purple!

There’s no stopping Race!

Bear Valley Springs we are proud to announce our first ever triple zone release! Welcome Orange, Pink, and Purple, your Internet connection just got stronger!

You can now sit back and upload, download and stream at never before seen speed. Today is the day you can finally place your order for our fiber optic Internet services.

Our service allows symmetrical speeds, up to 1 Gigabit, meaning it downloads and uploads content at the same speed and consistency in both directions.

From the moment we announced we were coming to the town nestled two-hours from the “big city,” we’ve received nothing but support.

Residents in these new zones can now take advantage of our following services:

  • Race Internet: Make your Internet connection fly–Gigafy. With speeds up to 100 times faster than DSL or cable, Race’s gigabit fiber-to-the-premises makes the Internet feel like it’s right next to you, on your own private network.

 

  • Race Phone: Race offers fiber-based phone service for the highest-quality voice calls. Our unlimited phone lines come with nationwide calling, a full range of call and phone features, and very low international rates. Since our phone service is a traditional landline and not VOIP, it is reliable even in a power outage.

 

  • Race TV: This new, top of the line product is delivered over our company’s fiber-to-the-premises network. The service includes all of the most popular US cable channels, and has something for movie buffs and sports enthusiasts alike. Enjoy Superior HD-quality video, a variety of news, sports and entertainment channels and the newest in DVR technology and Video OnDemand and offers a comprehensive TV package with close to 300 SD and HD channels.

Residents can start placing their orders NOW for Race’s full fiber base bundle which offers the highest end products and equipment.  Give Race a call today at 1-877-722-3833 or place your order online today!

 

 

Face to Face with Race: Nico De La Rosa

If you’ve ever called our Sales division, there’s a good chance you’ve talked to Santa Monica native Nico De La Rosa! But have you ever wondered who’s the voice behind our thriving business enterprise division? Read below to find out more about Nico.

 How long have you been at Race?

I started the middle of June [2016]…So I’ve been here for about 10 months now!

What do you do at Race?

I am the Enterprise Sales Account Representative. I deal with enterprise sales and business customers. I help manage request and orders from all business and enterprise level accounts throughout California. I also do residential sales as well. Anything that has to do with business or enterprise…it comes to me.

How did you get started at Race?

So after I graduated from college, I went to San Francisco State University! (Go Golden Gators!) I needed to find a quick job to help compensate living in the city. So I got a job working at a swim school doing secretarial duties.

One day, a gentleman came in to pick up his daughter from class and I ended up having a conversation with him and he mentioned he had an open position at the company he worked at. He left me his email address on a Post-It note. So I went home, drafted my resume and sent it over to him. Within the next day, he wanted me to come in for an interview.

I went and did some research on the company and looked at the company website and I found out the man I was speaking with was the actual CEO of the company, Raul Alcaraz!

I ended up getting hired as Raul’s assistant, kind of helping out with the operations side of things at first. It slowly evolved into me becoming sales full-time. That’s how I ended up taking over the enterprise sales.

What is your typical day look like at Race?

A typical day for me will be, answering phone calls from existing business customers as well as other enterprise inquiries about our services and products that we can offer to them. For example, for a potential customer, it’s my duty to draft up official quotes and estimates. I work with the construction and engineering side to help get those quotes and pricing together.

I’ll do the negotiating with the business customers, try to finalize those deals and get those orders completed.

In between that, I will also take incoming calls, whether it’s residential or enterprise business. I pretty much help with the sales side of everything.

Bonus Question: What’s your favorite meal?

My favorite dish would have to be Steak Picado. It’s like a slow cooked beef and veggies that is very buttery and tender. It’s usually paired with rice and beans. My dad makes it and it’s my all-time favorite dish.

 

 

 

A Message to Our Customers

After Congress sent proposed legislation to President Trump that wipes away the limit of how Internet providers use and sell customer data, Federal officials have now approved that Internet providers can sell your Internet history, app usage, mobile location data, financial information and email content/messages.

 Today, more and more consumers are spending their time on the Web. We shop more online and we share some of our most intimate moments of our personal lives online. With every keystroke, we unknowingly reveal so much of ourselves on the Internet.

In recent years, the private sector has learned that such information is a great commodity for marketing agencies. This gives companies a strong incentive to collect as much behavioral data as they can about us via the Web.

With the recent passage of new privacy rules that allows Internet companies to sell your browsing information to potential advertisers, we at Race believe that there has to be a line drawn at some point.

Some things should just be kept private.

As we’ve always stated: Information sent to Race is regarded as private and is kept in the strictest confidence and it will not be sold to third parties for marketing or any other purposes, ever. Rest assured, you can always have the utmost certainty that Race will protect your private information.

We believe with full conviction that your information is private and should be disseminated at your own discretion.

Despite the changes in the Federal law, as a customer of Race, you will find that we are secure, reliable, and discreet. We do not distribute our customers’ email addresses to anyone. You will never receive spam, junk email or any other unsolicited advertising from anyone who was given your email address from us. All personally identifiable customer information is considered private, and we do not sell, share or otherwise distribute our customer profiles to anyone.

We do use our customer profiles internally to help provide better service to our customers which may occasionally involve sending you an email regarding new service offerings or to notify you of changes to our existing offerings—providing you the best service at all times.

If at any time, you have any questions or concerns regarding our privacy policy, visit our website at http://www.race.com/legal/ or give us a call at 1-877-722-3833.

-Carlos Alcantar

Chief Technology Officer

How to buy that new router you’ve been putting off

Routers are everywhere. In our homes, apartments, schools. Everywhere we turn. Which translates to so many routers on the market today. Single or Dual band? Beamforming vs. Multi-User technology?

What does all this mean and how does it tie into choosing your next router?

Well for starters, let’s take a step back. The first thing is, what is a router?

A router is a small electronic device that joins multiple computer networks together either via a wired or wireless connection.

In simple terms, a router tells your computer/device which door to use to get on the Internet.

Your router also controls the combination lock on who gets in and out on your network, hence why a Wi-Fi network may be password protected.

Routers also help if you want to run multiple devices in your home. They offer wireless capabilities and add another layer of security to your Internet connection.

Most routers have four or five Ethernet ports (one for connecting your modem) which allow you to plug in a computer or other additional devices. Keep in mind most routers offer a Wi-Fi connection which allows you to connect your devices without a physical cable. That’s why you’re able to surf on your iPad without a wire or stream your favorite show to any device.

Now that we know what a router is, it’s important to determine what you want to use your router for. Will you have multiple devices? Do you want Wi-Fi capabilities? These are all things you should map out before you shop.

Picking your next router can be a little tricky and overwhelming if you’re not too sure what to look for, try to follow these tips:

Know the router’s features: All routers have a variety of features. Is parental control something important to you? Will the number of Ethernet ports matter? Will you need a router with a joint USB port to connect your desktop computer? These are all things to brainstorm. A good rule of thumb to remember is the more features a router has, the more money it will cost you.

Coverage & Range:  Just like you practice strength at the gym, strength with your router is another important factor. With routers, strength applies to your signal. You want to look for a router that offers you to go the furthest distance, while still maintaining a strong connection.

But buying your own equipment doesn’t always guarantee a better performance from your router. Always remember at Race, you can skip the guesswork and rent a router with our services. Our router is guaranteed to handle speeds up to a 1000 mbps versus some market routers that can’t handle speeds that high.

Also, we offer after hour tech support on all our equipment. So if you ever run into any technical problems, we can remote in on your router and troubleshoot it for you without having to send a technician to your home.

Another great point about our routers, they come configured to the network. So there’s no extra setup, just plug and go and your router is ready right out the box.

With so many options out there, we know how hard it can be to pick your next router. Just keep these pointers in mind and you will be on your way to picking out the perfect piece of equipment for your household’s needs.

For our SOHO and business customers contact our Enterprise Sales Representatives at 1-877-722-3833 to find out how our routers can work for you and your network with their advance settings.

 

 

 

A Visual Guide: Placing your Race order

We’ve surveyed your property, researched the area and completed construction. That being said, it’s almost time to place your Race order!

With all the excitement that comes with opening a new zone, we tend to get a lot of questions regarding how to place an order.

At Race, we always have two methods of order placement. Remember, you can call our Sales team at 877-722-3833 to complete your order or you can order online.

For those customers who wish to order online, make sure you use this guide to familiarize yourself with order questions, format and the necessary information needed to complete your order.

First step!

1) Visit Race.com and click the ‘Order Now’ button on our home page (See Figure 1)

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Figure 1: Race Home Screen

2) Because we do a site survey during our construction phase, our database is preloaded with addresses we’ve already collected. We’ll know already if you’re an underground or aerial property. The second step now is to enter your address. If it doesn’t pre-populate, there’s a chance that your zone is not ready to take orders as of yet. (Figure 2)

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Figure 2: Address Screen

3) Once you’ve successfully selected your address, you’ll be asked to select is this for a residential or business property. Please select the option that suits you best. (Figure 3)

Blurred Address
Figure 3: Resident or Business Screen

4) We’re half way through! Welcome to the Order screen! This is where the step-by-step order process begins. The first important step is: would you like your Race services à la carte (which allows you to choose individual services) or would you like to bundle our services (RaceTV, Phone and Internet). (Figure 4)

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Figure 4: Choosing your services screen

5) After you’ve selected your desired package (For this exercise, we’ve decided to bundle our services), it’s time to pick out your services. (Figure 5)

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Figure 5: Triple Play Bundle Screen

6) By selecting the bundle deal, you get our premium Gigafy package, which includes our advance router, no need to change this screen. You can continue straight to our phone section. (Figure 6)

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Figure 6: Gigafy Screen

7) It’s time to select your phone package. Keep in mind, for customers who wish to keep their original telephone number, this is an important step for you. Make sure you select the option ‘I would like to keep my number’ at the bottom of the section. (Figure 7)

 

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Figure 7: Phone Services Selection Screen

 

8) Almost there! Now it’s time to select your RaceTV services. For this portion, it’s important to decide how many Set Top and DVR boxes you would like to include with your order. If you have multiple rooms you wish you to install, this is the time to select the quantities you will be needing. (Figure 8)

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Figure 8: RaceTV Service Selection Screen

9) Congratulations! Now it’s time to review and place your order! Always remember to double check key information such as quantities of boxes, if you want to keep/get rid of your home number, your billing information, and social security number. Once you have successfully reviewed your order, click the submit button and you will receive an order confirmation number along with the services you’ve ordered. Please allow up to 24-48 hours for a welcome call from our in-house Customer Service team for next steps. (Figure 9 &10)

 

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Figure 9: Review Order Screen

 

 

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Figure 10: race Confirmation Order Screen