You Asked, We Answered!

Say HELLO to RaceTV!

Having issues with your remote or TV?  Check out our FAQ for answers to the most common issues and questions we receive.

How many shows can I record at once?

You may record two shows and watch a third.

How many hours of TV can I record?

With 500GB of storage space, you can record anywhere from 150 to 300 hours depending on the quality of the programs you prefer to watch (SD vs HD)

My guide is only showing 3 channels at a time, what should I do?

Keep in mind that the guide function allows you to see things by filtered topics such as SD channels, HD channels, etc. If you find yourself not able to see your full guide, hit the guide button and look at the Screen Shot 2017-03-09 at 5.12.47 PM icon on the left-hand side of your screen until you see “All” appear next to it. This will reset your guide to show all your channels.

My TV says “No signal,” what should I do?

Make sure you check your HDMI settings on your TV. Press the HDMI button on your remote and select your input.

I AM pressing the guide button, but nothing seems to be happening? What gives?

In this case, select the STB button (located at the top of your remote under the power button) then hit guide.

I cannot change the volume or TV setting from my remote.

Your remote is designed to handle different devices such as the receiver box and TV. In this case, press the TV button (at the top left hand of your remote, under the TV input button) and things should be back to normal.

My STB box is frozen and it doesn’t seem to be working. What should I do?

Go to your STB box and at the back of the box, unplug the box from the wall. Wait about 30 seconds and plug it back in. This should help re-establish your connection.

There’s this thing called VUDU on my screen. How do I get out of it?

VUDU is a preloaded streaming app that allows you to rent, buy and watch HD movies on-demand. Not interested, just wait until the home screen completely loads and press the exit button on your remote.

I’m interested in recording my favorite shows, but I’m not sure how to do it?

Press the Guide button, select your show and press the record button. Want to record the whole season? Press the record button twice.


11 thoughts on “You Asked, We Answered!

  1. I would like to be able to watch some of the streaming content of the channels that Race offers. When I follow the instructions to go to the channel’s website and enter a code, I am also directed to indicate my TV provider. Race is never on the lists so I am unable to access so much content. I do see a lot of what appears to be small regional TV providers on the lists but not Race. Can Race please let the channels know they are an authorized provider so we can all access content? (Some of the channels I have tried are AMC, History, CNN)


  2. ….. Speaking of remotes. My remote in the living room, with the DVR box, I have to push the TV button on the remote and then push the power button to turn the TV on/off, and then push the STB button, then the power button, to turn on/off the box. In the bedroom, with just a standard box, I only need to push the power button, and the TV and box both turn or/off. Why the difference? . And then, I’m wondering about the number of channels I am actually getting. Many channels have both SD and HD channels, do these count as two different channels, towards the number of channels you are claiming we are getting. If so, it seems to be a misrepresentation of the programming which one actually receives.


  3. I’m still waiting for my answer if you offer the laker channel. Channel 9 doesn’t offer them anymore. Directv got there own laker channel


    • Hi Laverne, we do not offer the Lakers channel at this time. Our channel line up is available on our website. However we are constantly adding new channels based on interest


  4. I am setting up a ROKU – With the change over from Direct TV to RACE (HAPPY HAPPY DAY) I forgot to set up a few shows on my DVR. However, Race Communications is not a listed provider for ROKU. Is this something Race is in the process of setting up? or is Race under another provider name?
    Example. access to TNT DRAMA – Roku gave me a code to enter online to access TNT DRAMA
    I enter the code – the next prompt tells me to pick a provider. HOWEVER – Race Communications is not an option.
    I called Race – was directed to call ROKU – ROKU said if they are not listed they need to be added as a provider
    Any information or feedback on status of RACE/ROKU or HOW TO DO THIS would be greatly appreciated.
    HAPPY RACE COMMUNICATION Customer of Bear Valley, Tehachapi


  5. I was wondering if there is some way to record shows that are not currently in the guide so I won’t miss them when they start.


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